Publicada el 17 junio
Misión del puesto
At Foxelli, we’re building more than e-commerce brands – we’re building an inclusive community of AI enthusiasts, curious builders, and ambitious minds who care about doing meaningful work together. Ten years in, our D2C brands reach millions and generate over $20M annually.
Our focus stays simple: create products customers love and a team that actually enjoys building them. If you love to learn, experiment, think boldly, make decisions, and build things that matter, you’ll feel at home with us. WHY JOIN FOXELLI?
Foxelli is a place for people who think deeply, learn quickly, automate repetitive work, enjoy spending time together, and build things that matter. We work hard, joke often, and don’t take ourselves too seriously. If you’re excited about AI, eager to learn, and want to create work that genuinely means something with people who care, you’ll feel right at home with us – no matter where you are in your career.
THE ROLE This is not your standard support role. At Foxelli, we expect our support team to connect, listen, solve, and sell with empathy. As a Customer Support & Sales Agent (Fiber Arts Specialist), you’ll be the first human touchpoint for our crafting customers.
You’ll guide them through pattern instructions, troubleshoot technique questions, recommend products, and deliver warm, knowledgeable service across phone, chat, and email. This is a full‑time role with possible schedules:
- 6:00 PM – 2:00 AM USA time zone, including a 1‑hour break (9‑hour total availability per day); may include weekends.
RESPONSIBILITIES - Deliver friendly and solution‑oriented support via phone, chat, and email.
- Conduct structured phone interviews with potential customers to assess needs and recommend products.
- Drive upsells by identifying value‑aligned opportunities – no pushy tactics.
- Resolve customer issues with calmness, care, and follow‑through.
- Record feedback and flag trends to help the team improve our services.
- Maintain a professional tone that reflects our brand values across all communication channels.
- Collaborate cross‑functionally to ensure a smooth customer journey from start to finish.
SKILLS & EXPERIENCE - Fluent or near‑native spoken English – clear, professional, and warm communication is a must.
- Hands‑on experience with quilting, crochet, and knitting – you can confidently discuss patterns, stitches, materials, and common technique questions.
- Proven background in phone‑based customer support and/or upselling.
- Strong emotional intelligence, active listening, and the ability to build trust quickly.
- Comfortable working independently and managing a steady daily workload.
- Reliable computer and high‑speed internet connection.
- Previous remote work experience is a plus.
COMPENSATION Fixed service fee up to €800 after taxes, depending on your skills, competencies, and experience. Please note that this role is based on a freelance agreement.
PERKS & BENEFITS - Full flexibility with your schedule in a fully remote setting, while Hubstaff ensures transparency and fairness.
- Complimentary gym memberships and company‑sponsored outdoor adventures for your strength and well‑being.
- A personal development budget for your personal and professional growth.
- Generous paid time off, including parental leave and vacation days.
- A budget for your home office setup.
- Strong company culture and a network of unique individuals that celebrate you. ELIGIBILITY & LOCATION REQUIREMENTS This role is 100% remote. Our tribe works primarily in the Eastern European Time Zone (EET — UTC+2/UTC+3). We also use Revolut for payments, so we are open to hiring candidates in countries where Revolut payments are supported.
- For full‑time roles, we ask that you’re available for at least 5 hours during typical EET working hours – it keeps collaboration smooth and communication easy. (This doesn’t apply to part‑time roles.) We are hiring in Albania, Bosnia and Herzegovina, Croatia, Czech Republic, Estonia, Greece, Georgia, Kosovo, Latvia, Lithuania, Moldova, Montenegro, North Macedonia, Poland, Portugal, Romania, Slovakia, Malta, Slovenia, Serbia, Cyprus, Bulgaria, Hungary, Netherlands, the United Kingdom, and South Africa.
