Omega CRM Consulting is looking for a CMDB Discovery Specialist to collaborate with a top global pharmaceutical company.
We seek a CMDB Discovery Specialist with hands-on experience in ServiceNow Discovery to join our Process and Governance Team. The primary responsibility is to configure and optimize the discovery of IT assets across the enterprise, ensuring accurate and up-to-date data in the Configuration Management Database (CMDB). Experience with other discovery tools is a plus.
Additional activities include data clean-up, SOP writing, delivering training, and collaborating with our business units.
Responsibilities:
* Configure, manage, and optimize ServiceNow Discovery to identify and map infrastructure components and services.
* Perform data cleanup and normalization to maintain CMDB integrity and process duplicates or stale records.
* Develop, implement, and maintain data quality standards, policies, and procedures for the CMDB.
* Conduct regular data quality assessments and generate reports to identify and address discrepancies and errors.
* Collaborate with infrastructure, network, application teams, and stakeholders for accurate discovery coverage and updates.
* Monitor and report on data quality metrics, trends, and KPIs to management.
* Provide guidance and support to CMDB users on data quality best practices.
* Support the CMDB System Owner with documentation, SOPs, and training.
* Analyze discovery logs and troubleshoot issues related to probes, sensors, and patterns.
* Apply knowledge of CMDB data modeling, governance, and lifecycle management principles.
* Experience with discovery tools, preferably ServiceNow and others like BMC Discovery, Tanium, SCCM, Qualys.
Qualifications:
* Experience in data quality management within a CMDB context.
* Familiarity with ITIL and service management tools, preferably ServiceNow.
* Strong problem-solving and analytical skills.
* Excellent verbal and written communication skills in English.
Additional details:
* Permanent contract
* Training & Certifications
* Home Office
* Health insurance
Omega CRM, a Merkle Company, is a global digital leader in customer-centric solutions, technology, and data, enhanced by AI. We are part of the dentsu group and the largest Customer Experience Management agency in Spain, with over 23 years of experience, 580+ professionals, and 2,500+ certifications. Recognized with awards such as Salesforce Partner of the Year FY23.
We believe in growth through people, guided by our values.
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