Global Head of Processes - SCF HQ
Global Head of Processes - SCF HQ
Apply locations: Boadilla del Monte | Time type: Full time | Posted on: Posted 5 Days Ago | Job requisition id: Req1458507
Santander Consumer HQ is seeking a Global Head of Processes to lead process simplification and the SCF transformation journey based in our Boadilla office.
WHY YOU SHOULD CONSIDER THIS OPPORTUNITY
At Santander ( ), we are key players in transforming the financial sector. Join our team and advance your professional development.
Santander Consumer Finance focuses on developing consumer finance products, sales channels, and commercial agreements with dealers, vehicle manufacturers, and retail establishments, along with managing direct and indirect sales channels.
We believe technology and operations are vital in transforming our banks towards new business and service models, emphasizing process simplification, customer experience, quality, efficiency, and insights.
Santander is committed to equal opportunities regardless of gender, culture, or disability. Our mission is to help more people and businesses prosper. We foster a strong risk culture and expect proactive risk management from all professionals.
WHAT YOU WILL BE DOING
As Global Head of Processes, you will develop capabilities for designing, governing, and integrating end-to-end processes with supporting platform systems, focusing on performance monitoring and continuous improvement driven by data.
Your success factors include:
* Deep knowledge of banking products and processes.
* Experience with lean/six sigma or other optimization methodologies.
* Senior-level engagement with organizational stakeholders, especially business partners.
* Outstanding leadership skills.
* Systematic governance discipline.
* Strong teamwork and collaboration orientation.
* Passion for innovation with a high business focus.
WHAT WILL BE YOUR RESPONSIBILITIES
We need your expertise to:
* Manage the process catalog and apply Santander’s methodologies to design and oversee end-to-end processes.
* Promote advanced tools for process discovery and automation, leveraging global capabilities like process mining, AI, RPA, etc.
* Lead strategic process transformation and simplification initiatives.
* Ensure process design aligns with IT change lifecycle principles.
* Define and monitor KPIs and process observability for continuous improvement.
* Build capabilities within Process Engineering teams close to IT execution units.
* Collaborate with organizational teams to align people and organizational decisions with process reengineering.
* Support local teams in process analysis and optimization.
* Coordinate with HQ areas (Risk, Compliance, Legal) for process optimization.
* Create a marketplace for best practice sharing across countries.
* Support the setup of central operational solutions using shared tools and services.
SKILLS & KNOWLEDGE
* Bachelor’s degree in Business, Finance, or related; Master’s preferred.
* Proven experience in leading process transformation in financial services.
* Transformational skills to motivate change, with business vision, organizational understanding, communication, and change management capabilities.
* Strong analytical skills and experience with data-driven methodologies.
* Soft skills such as leadership, communication, negotiation, collaboration, and consensus building are essential.
* High proficiency in English, as interaction with colleagues across Europe will be in English.
OTHER INFORMATION
* Availability to travel regularly.
For more information, follow us on LinkedIn .
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