Overview CRM Consultant_Dynamics 365 role at Avanade. As a D365 Customer Engagement (CE) Developer, you'll apply your subject matter expertise to design and implement CRM solutions for clients across all project phases.
You'll liaise between Avanade clients and project teams including Project Managers, Back-End and Front-End (UX) Architects, and other CE professionals. This role offers opportunities to work with Microsoft's #1 partner with emphasis on personal development and training in technology and consulting skills.
Responsibilities Consult and advise clients and internal stakeholders on uses of technology to solve business problems
Perform application development, complex code development, application testing, and component design
Write technical specifications and collaborate with the functional team to ensure requirements are understood
Prototype, configure, and test respective business processes
Enable the design of conceptual architecture and technical solutions
Use key performance indicators (KPIs) to measure and test the quality of projects
Identify potential challenges and support continuous improvement through the CRM system
Qualifications Bachelor's degree, or its foreign equivalent, in Computer Science, Computer Engineering, Management Information Systems, or equivalent relevant work experience
Experience analyzing, designing, developing, implementing and maintaining Microsoft Dynamics CRM and Power Platform application code
Proven experience with Dynamics CRM Customer Service
Unified Service Desk
Desirable: Genesys CTI Integration
Strong consulting skills and client-facing experience with an implementation partner and/or end user
What You'll Do Prototype, configure, and test respective business processes
Enable the design of conceptual architecture and technical solutions
Measure project quality using KPIs and support continuous improvement
About You Analytical, curious, agile
Team player and good communicator
Problem-solver, patient, quality-driven
Self-motivating
Innovative mindset
Learn more Learn about types of projects our team works on: case studies such as Rathbones (people-first workplace experiences and sustainability) and VentilatorChallengeUK (rapid manufacturing to aid health)
Explore Avanade blogs: Avanade Insights and Inside Avanade
Benefits and Culture Join a diverse and inclusive culture with emphasis on development, training, and supportive colleagues. Avanade provides opportunities for growth and learning as part of a global Microsoft alliance partner.
Seniority level Entry level
Employment type Full-time
Job function Consulting, Information Technology, and Sales
Industries: IT Services and IT Consulting
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