PThe bPremier Customer Loyalty Team /b is a customer-focused, high-performing group that sets the standard for engagement, compliance, and adaptability. We build strong, lasting relationships by deeply understanding customer needs and delivering tailored, meaningful experiences at every touchpoint. /ppbr/ppWhat sets the team apart is its exceptional flexibility. We pivot quickly in response to changing market conditions, unexpected challenges, and new opportunities, consistently delivering excellence regardless of circumstances. This agility ensures we not only meet evolving customer expectations but exceed them through proactive, personalized solutions that leave a lasting impression. /ppbr/ppAs a Premier Customer Account Manager at Evoke, your mission is to maximize portfolio performance while delivering an exceptional experience to our most valued customers. This role combines analytical expertise with relationship management, requiring you to assess portfolio trends, understand customer behavior, and act as a trusted point of contact. By leveraging data-driven insights and customer feedback, you will implement targeted strategies that drive retention, growth, and long-term loyalty, directly contributing to sustained revenue and business success. /ppbr/ppbWhat you'll be doing: /b /pulliPortfolio Management: Manage a Premier Customer customer portfolio, focusing on retention, loyalty enhancement, and value extraction. Develop and implement strategic action plans tailored to individual customer needs and preferences. /liliCustomer Engagement: Build and maintain strong rapport with customers, enhancing retention and activity through personalized interactions and understanding of customer behavior. /liliStrategic Analysis: Utilize CRM tools and data analysis to monitor portfolio trends and customer behavior, identifying opportunities for targeted promotions and engagement strategies. /liliPromotional Strategies: Inform and offer tailored promotions to customers, aiming to increase loyalty and enhance the overall customer experience. /liliEvent Management: Engage with customers face-to-face during events to strengthen relationships and ensure a cohesive experience. /liliCross-Departmental Collaboration: Serve as the primary point of contact for Premier Customer Loyalty related queries, collaborating with internal departments to resolve issues efficiently. /liliResponsible Gaming: Identify and take appropriate actions for customers exhibiting signs of problematic gambling behavior, promoting a safe and responsible gaming environment. /li /ulpbImportant Work Schedule Information /b /pulliAccount Managers operate a variety of 8-hour shifts, scheduled according to business needs, from Monday to Sunday. /liliCoverage is primarily required between b10:00 a.m. and 10:00 p.m. /b, subject to change based on operational requirements. /liliWork schedules follow a b5 days on / 2 days off /b rotation. /lilibBank Holidays are treated as regular working days /b and are included in the annual holiday allowance. /liliAll schedules and shift allocations are determined by company needs. /li /ulpbr/ppbWho We Are Looking For /b /pulliMinimum b3 years’ experience as an Account Manager /b or b5 years’ experience in the online gaming industry /b. /liliStrong banalytical skills /b, with proficiency in bExcel and MS Office /b. /liliProven bsales expertise /b, including the ability to upsell and cross-sell to high-value clients. /liliExcellent bcustomer focus and strategic mindset /b, with the ability to develop and execute strategies that drive customer satisfaction and portfolio growth. /liliAdaptable and flexible in response to changing market trends and customer needs. /lilibFluent in Spanish and English /b, with excellent written and verbal communication skills. /liliExperience in binternet/e-commerce /b and customer-centric roles. /liliStrong team player who is also bself-motivated /b and able to work with minimal supervision. /liliProactive, resilient, and able to work under pressure while meeting deadlines. /lilibEligibility to work in Ceuta without restrictions /b. /liliWillingness to btravel internationally /b. /li /ulpbr/ppbPreferred Experience Behaviors /b /pulliPrevious experience managing bPremier or high-value customers /b, ideally within the gaming industry. /liliStrong understanding of the bSpanish market /b and customer behavior. /liliDemonstrated bproblem-solving and analytical abilities /b, with a confident and pragmatic decision-making style. /lilibResults-driven /b with a proactive approach to tasks and projects. /liliExcellent btyping and conversational skills /b. /liliHigh level of bintegrity, reliability, and trustworthiness /b. /liliAbility to work effectively bboth independently and as part of a team /b. /lilibAdditional languages /b are a plus. /li /ulpbr/ppbWhat we offer: /b /ppOur roles offer more than just a job, you’ll become part of the evoke family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer: /pullibFinancial: /b Competitive salary and Performance related bonus. /lilibHybrid working: /bOur employees can work from home up to 80% of the time with 20% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! /lilibeLearning /b /lilibHealth wellbeing: /b Tools and services to help support your well-being, including support with mental health and financial education. /lilibHealthcare: /bWe prioritize your health and well-being, offering comprehensive healthcare benefits. /lili...and more /li /ulpbr/ppbMore about evoke /b /ppWe’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, bevoke /bis the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers with world-class betting and gaming experiences. That’s the future. That’s bevoke /b. /ppAt evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and the tools you need to protect our customers while they play. We’ll invest in your future to help you develop your unique strengths and build a career that’s right for you. /ppbr/ppbApply /b /ppAt evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth. /ppSound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage. /ppbr/ppbApply today to kickstart your application with the evoke Family! /b /p