Provide exceptional customer service and support to Rain Bird Europe distributors, ensuring their satisfaction and contributing to sales growth. This position is based at Rain Bird Europe’s offices in Madrid, Spain or in Aix en Provence, France.
- Assist distributors with order processing, shipping, billing, Electronic Data Interchange (EDI) and marketing programs.
- Maintain strong communication with both internal and external customers regarding order status, promotions, and any service-related issues.
- Process returns goods requests, warranty claims and other customer adjustments efficiently.
- Coordinate shipping requirements with the warehouse and forwarders to ensure timely deliveries and smooth customs clearance for applicable countries (COO, ATR, packing list, etc.).
- Crosstrain with other customer support areas to provide operational depth and support colleagues.
- Utilize excellent judgment and problem-solving skills to resolve customer inquiries efficiently.
- Actively participate in the continuous improvement of customer service processes.
- Track and strive to exceed key performance indicators (KPIs) for customer satisfaction.
- Participate in team meetings to brainstorm solutions, share best practices, and contribute to company transversal projects.
- Collaborate effectively with Sales, Finance, Purchasing, Services and other departments.
- Create new customers in our ERP system and ensure strict compliance with regulations (FCPA, Sanctions Program).
- Bachelor's degree (BS or BA) in Administration or Languages & Business, or equivalent combination of education and experience.
- Experience in customer service, order entry, inside sales, and international trade is a plus, including knowledge of shipping, billing, and customs clearance.
- Fluency in a minimum of three European languages is essential, with English being mandatory. Proficiency in German, Spanish or Turkish would be a key differentiator
- Strong verbal and written communications skills.
- Strong adaptability to different ERP systems, (ideally Sage X3), combined with advanced skills in Microsoft Office Suite (Excel, Word, Outlook).
- Service-oriented with a proactive and collaborative work style.
- Excellent organizational skills with the ability to handle multiple tasks under pressure.
- Commitment to integrity and confidentiality.