Ph3Overview /h3 pInstitut Marquès is part of a leading European group in reproductive medicine. /p pOur goal is to provide each patient with personalized treatment based on scientific excellence, technological innovation, and a caring, human-centered approach. /p pTo expand our team, we are looking for an Operations Director with solid experience in clinical leadership, management, and clinic operations for our Barcelona clinic. /p h3Responsibilities /h3 ol liClinic Leadership Management ul liLead all aspects of clinic operations, ensuring alignment with regional goals and standards. /li liFoster a culture of excellence, empathy, and accountability across all departments. /li liServe as the primary point of contact for the clinic's leadership team, including: ul liMedical Director /li liLaboratory Director /li liNurse Manager / Team Leader /li liPatient Experience Manager / Team Leader /li /ul /li liExperienced in managing transitions (e.g., acquisitions, rebranding). /li liSkilled in managing cross-functional teams and aligning diverse stakeholders (local teams, central functions). /li liDrive a results-oriented culture, setting clear goals and holding teams accountable for achieving clinical, operational, and financial targets. /li /ul /li liPatient Employee Experience ul liChampion a patient-first culture, ensuring every patient receives compassionate, timely, and high-quality care. /li liPromote a positive, inclusive, and high-performing work environment. /li liAddress and resolve patient or staff concerns promptly and effectively. /li /ul /li liOperational Excellence ul liOversee daily clinic operations, including scheduling, resource planning, and service delivery. /li liEnsure compliance with clinical, laboratory, and regulatory standards. /li liMonitor and improve key performance indicators such as patient conversion, time to treatment, and satisfaction scores. /li liComfortable using dashboards and KPIs to inform decisions. /li /ul /li liGrowth Performance ul liDrive clinic growth through operational efficiency, local marketing support, and community engagement. /li liCollaborate with the Regional General Manager and central teams to implement strategic initiatives. /li liSupport financial performance through effective cost management and revenue optimization. /li liAbility to translate company strategy into clinic-level action plans. /li liUnderstands key drivers of profitability and growth (e.g., margin management, treatment mix, etc.). /li /ul /li /ol h3Key Performance Indicators (KPIs) /h3 ul liPatient satisfaction and Net Promoter Score (NPS) /li liEmployee engagement and retention /li liClinical capacity and productivity /li liIC conversion – right mix and volumes /li liConversion rates and time to treatment /li liClinic revenue and growth targets and EBITDA /li liOperational efficiency and compliance metrics /li /ul h3Qualifications Experience /h3 ul liProven experience in healthcare operations or clinic management, ideally in fertility or specialty care. /li liStrong leadership and team-building skills. /li liExcellent communication and problem-solving abilities. /li liAbility to manage multiple priorities in a fast-paced, patient-focused environment. /li liBachelor's degree required; healthcare or business-related field preferred. /li liCommercially savvy, with experience in revenue growth, business development, or managing PL /li /ul h3Incentives /h3 pPerformance-based incentives tied to patient experience, clinic outcomes, and growth. /p /p #J-18808-Ljbffr