Overview Join to apply for the Room Attendant role at Mandarin OrientalMandarin Oriental Ritz, Madrid is seeking a dedicated Room Service Attendant to join our elite HSKP Team.
We invite you to become a part of our exceptional journey.Mandarin Oriental Ritz, Madrid is an iconic 5-star luxury hotel located in the heart of the capital, renowned for its classic elegance and impeccable service.
This luxurious Belle Époque palace is a symbol of style and excellence, adecuado for both leisure and business travelers seeking a distinguished stay in Madrid.About The RoleAs Room Service Attendant at Mandarin Oriental Ritz, Madrid, you will deliver seamless, punctual and discreet in-room dining and guest services while maintaining the highest standards of presentation and hygiene.Key ResponsibilitiesDeliver flawless in-room dining and guest service in line with MOHG standards, attending to guest requests with courtesy and discretion.Maintain and inspect service equipment, trays, trolleys and utensils; ensure stations are stocked and report shortages or faults.Clean and service rooms according to MOHG procedures when required (occupied, checkout, turndown services), ensuring amenities and linen rotation meet standards.Follow health & safety, HACCP, Safe & Sound and FLHSSE protocols; report incidents, maintenance needs and any unusual situations promptly.Accurately record tasks and requests in hotel systems (HotSOS / Infor), manage lost & found and support inventory control and waste reduction.Communicate professionally with guests and internal departments, escalate issues appropriately and contribute to a positive team environment.What We Expect From YouStrong interpersonal and problem-solving abilities.Excellent knowledge of luxury hotel room service and housekeeping standards.Highly responsible, reliable and detail-oriented.Ability to remain calm, courteous, and solution-focused under pressure.A collaborative mindset, working seamlessly with multicultural teams.Minimum of 1 year of experience in luxury hospitality, ideally in room service or housekeeping.Fluent in English and Spanish; additional languages are an advantage.Our Commitment To YouLearning & Development: Tailored programmes to support your professional growth.MOstay: Complimentary nights and attractive rates at Mandarin Oriental properties worldwide.Health & Wellness: Benefits and wellbeing programmes to support work–life balance.Retirement Plans, Staff Welfare Fund (Fondo Social), Flexible Compensation (including access to DKV), internal events and team-building activities.How To ApplyIf you are ready to deliver exceptional in-room experiences and contribute to legendary service, please submit your CV via the Mandarin Oriental careers portal.Mandarin Oriental is an equal opportunities employer.
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