PositionSoftware Engineer – Post Market Quality (PMQ)Responsibilities- Handle medical software complaints, safety issues, and product inquiries for software products (on premise, cloud, mobile, apps, etc.).- Independently manage standard cases through their lifecycle, partnering with senior colleagues for complex or critical safety cases.- Escalate unresolved issues to the development department and act as technical expert for case resolution.- Read and understand source code in multiple languages to identify root causes of software malfunctions.- Consult with senior experts on technical and process-related aspects as needed.- Communicate essential quality‑related information and support initiatives to stakeholders.- Use automation and data analytics skills to enhance case handling and monitor product performance data.Qualifications- Degree in computer science or an IT related field.- 2+ years of experience in software engineering or IT support functions.- Strong foundational ability to navigate and read source code in multiple languages, and eagerness to learn complex system dependencies quickly.- Excellent communication skills in English (written and spoken).- Automation skills and experience with data analytics are a plus.CompensationPay transparency applies. Details are provided based on the primary posting location: Sant Cugat del Vallès. Additional location information will be provided later in the hiring process.Equal Opportunity StatementRoche is an Equal Opportunity Employer.#J-18808-Ljbffr