GROUP BNP PARIBAS
BNP Paribas Group is the top bank in the European Union and a major international banking establishment. It has close to 185,000 employees in 65 countries. In Spain we are more than 5,100 employees within 13 business lines.
Spain IT Production organization consists of CIB ITO & ITG IT Platforms and is responsible for providing IT Production services to our Clients in EMEA, ensuring a Digital Market evolution, in a secured and performant environment, and with a reliable quality. The aim is to provide full‑stack support services ensuring a secure, stable, standardised and efficient production.
About the Job
Mission
In this critical role on SITP EMEA Telecom & Workspace Service Office, you will lead and contribute to the delivery of the Service provided by the support teams.
Service Operation Onboarding Manager
Position involves designing, implementing, maintaining and operating the Service Operation Onboarding process for new or updated services.
Key Objectives
* Ensuring new/updated services are production‑ready
* Preparing teams to deliver high‑quality services
* Enhancing user experience and service quality
Responsibilities
* Process Management: Enhance, design, measure, document and deliver processes within the Domain, including the Service Onboarding Process.
* Service Delivery: Perform and complete Service Onboarding instances for new and modified services.
* Continuous Improvement: Drive continuous service improvement by defining and measuring KPIs.
* Communication: cross‑departmental collaboration and reporting.
Requirements
* Studies
o Bachelor in Computer Science or equivalent
o ITIL Foundation certification (higher level is a plus)
* Experience
o 5+ years’ experience working in IT environments
o Experience using ServiceNow Platform (tooling and reporting)
o Experience in SharePoint tool (desirable)
o Experience in IT Project Managing
* Languages
o Spanish: Fluent
o English: Fluent (B2/C)
o French: Desirable
Skills
* Technical
o REQUIRED
+ ServiceNow IT Service Management: Knowledge and experience tool management and reporting
+ Visio
+ Microsoft Office: Excel, Power Point, Word mastering knowledge
+ SharePoint On‑line
o DESIRABLE
+ Microsoft Power BI
+ Artificial Intelligence
+ Agile Methodologies
+ Transversal & Behavioural skills
* Other abilities
o Design, write processes and procedures, communications, define and measure KPIs, create complex workflow diagrams, RACI charts, etc.
o Good understanding of computers and communication tools
o Team player; fosters a collaborative, multidisciplinary environment
o Service‑oriented user focus
o Project management skill, strong planning and organisational abilities, delivering results within strict timelines
o Good interpersonal and communication skills to gather information from stakeholders
o Analytical skills
o Autonomous and collaborative working with product owners, operations and end users
o Leadership: lead by example and guide teams toward delivering high‑quality service
Benefits
* Training programs, career plans and internal mobility opportunities, national and international thanks to our presence in different countries
* Diversity and Inclusion Committee that ensures an inclusive work environment. Employee communities (PRIDE, We Generations and MixCity) organise diversity and inclusion awareness actions
* Corporate volunteering program (1 Million Hours 2 Help) where employees can dedicate time out of their working hours to volunteer activities
* Flexible compensation plan
* Hybrid telecommuting model (50 %)
* 32 vacation days
Diversity and inclusion commitment
BNP Paribas Group in Spain is an equal opportunity employer and proud to provide equal employment opportunity to all job seekers. We are actively committed to ensuring that no individual is discriminated against on the grounds of age, disability, gender reassignment, marriage or civil partnership status, pregnancy and maternity/paternity, race, religion or belief, sex or sexual orientation. Equity and diversity are at the core of our recruitment policy because we believe that they foster creativity and efficiency, which in turn increase performance and productivity. We strive to reflect the society we live in, while keeping with the image of our clients.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Management and Manufacturing
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