Company DescriptionWho we are (or a little bit about us)CitrusAd is powering retail media, with a personalized sponsored product and display ad technology platform for some of the world's biggest retailers across 25 countries. Our tech paired with a world-class services division is driving retailer media sales and enhanced Ad Serving for retailers of any size. Now that’s refreshing!In 2021, we saw an amazing year of growth for our organization, continuing in 2020 with 50 new starters just in Q1. Our mission is to be the world’s leading retail media platform, with every aspect of our business being world-class. We are able to achieve this by living by our core principles :
Gratitude, honesty, and transparencyShow upKnow the role you playDo less, deliver more, obsessIncremental improvementsTake ownershipCollective leadershipTeam before the individual and most importantly,Mutual respectWhy this could be your next big break :
At CitrusAd, we are committed to fueling our team members’ passion for creativity, collaboration, and desire to learn and grow. After all, it’s our people that propel us forward. If you thrive in a creatively open environment with a teamwork atmosphere, this may be the job for you!Job DescriptionAbout the roleWe are looking for a self-starting, detail-oriented, highly motivated Technical Account Manager (TAM) to join our growing team in EU / UK. As a TAM, you will play a pivotal role in managing the technical integrations and relationships with our biggest clients, ensuring the growth and success of these partnerships.Act as a technical owner to assigned accounts, meeting regularly with clients and working through planning and execution of client needsSupport technical developments, upgrades, and migrations in line with both internal and external business and technical roadmapsMonitor active client integrations to proactively identify, troubleshoot, mitigate, and resolve issues expeditiouslyBe the advocate and voice for client requirements when collaborating with internal engineering and product management stakeholders for future feature requestsField incoming incident inquiries and collaborate with Customer Success, System Reliability, and Engineering teams to ensure timely resolution, while communicating effectively with customersMaintain strong technical knowledge of Citrus’ product offerings and be able to mentor staff on best practices, preferred configurations, and next steps for customer issuesProvide pre-sales support to the Sales team to secure the “technical close” in the customer sales cycleProvide post-sales strategic technical guidance to build solutions for complex problems and collaborating with all stakeholders:
clients, internal account management, and engineering teamsMaintain internal and external documentation surrounding all client integrationsQualificationsAbout youWe are looking for a Technical Account Manager who has the following skills, knowledge, and experience :
2 to 5 years of industry experience in a technical account manager, sales engineer, solutions architect, or support engineer role in a business-to-business, large / strategic customer segmentBachelor’s degree in Computer Science (or related) from an accredited institutionKnowledge in debugging issues in the following languages :
JavaScript, SQL, HTML, XMLProven record of achievement and technical solution expertise in a comparable role, preferably in a client-facing capacityStrong customer service and professional oral and written communication skillsExperience in Ad technologies and API-based systemsAdaptable and willing to learn new technologiesStandout employee who thrives in a team environment and can make decisions independentlyExcellent English and Spanish communication skills, both verbal and written. Other European languages are a plusAdditional InformationWhy join us?Here at CitrusAd we’re all about our people. We are one global company made up exclusively of knowledgeable, passionate, and creative individuals with expansive experience coming together to reach shared goals.Above all, CitrusAd is committed to promoting diversity and inclusivity within the workplace.We want to ensure that no job applicant, temporary worker or employee receives less favorable treatment on the grounds of age, disability, gender and transgender status, race and ethnicity, religion and belief (including no belief), marriage or civil partnership status or sexual orientation.Simply put - we love our people and understand it’s each of us coming together to create a winning team.Consider a career at CitrusAd and be a part of one of the most influential and growing tech companies in our industry.Where is CitrusAd located?CitrusAd is globally headquartered out of Brisbane, Australia. We consider ourselves a flexible employer and many of our team members work remotely in many areas of the world.El anuncio original lo puedes encontrar en Kit Empleo :
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