About Redis
We're Redis, the company behind the fast apps that power our world. If you checked the weather, used your credit card, or looked at your flight status online today, thank us.
At Redis, we work with the fastest and simplest technology in the business – whether you're building it, telling its story, or selling it to our 10,000+ customers worldwide.
We're on a mission to create a faster world with simpler experiences.
Join Our Team as a Technical Support Engineer
We're looking for brilliant experts who are curious, persistent, and happy digging through the full stack. As a Technical Support Engineer, you'll be responsible for helping customers diagnose and resolve complex technical issues in a high-contribution role with exciting technical challenges, ongoing learning, and the excitement of working with top companies.
You'll use and extend your existing technical depth and increase your technical breadth by addressing complex problems for the top companies in the world. You'll level up to be an expert complex problem solver on Redis Enterprise Software, used by thousands of worldwide customers.
You'll dive deep into different forefront technologies by supporting Redis Enterprise running on top Cloud Platforms and in top container orchestration platforms. Join the best of the best and continuously learn new things.
Your Key Responsibilities
* Work with customers to troubleshoot and resolve complex software issues: reproduce issues, replicate customer environments as needed
* Document issues and contribute to internal team documentation
* Collaborate with Engineering as needed to provide solutions
* Analyze performance questions that may arise along the data path (including networks) for deployments that may be in the Cloud or On-premises
* Provide technical expertise during testing, deployment, and upgrading of Redis software
* Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales
* Serve as the customer advocate for timely resolution of issues and handling escalations while helping customers realize and maximize the value of their Redis subscription
* Participate in new product development, customer training, and other support-related activities
Your Qualifications
* At least five years of relevant experience in the enterprise software industry
* Strong background in scripting or programming languages
* Working knowledge of Cloud-based and On-premise environments
* Expert working knowledge in Linux/Unix and networking (TCP/IP)
* Proficiency in communication and presentation, both written and verbal (in English)
* Strong technical background with excellent problem-solving and multi-tasking skills
* High availability and commitment to customers
We Offer
* Competitive compensation package formed by salary and equity grants
* 25 days of flexible vacation time
* Hybrid working options from both home and the office
* Home internet & phone monthly allowance
* One-time home-office setup allowance
* Health and dental insurance for you
* Personal life insurance
* Critical Illness Cover
* Lunch and snacks in the office
We're committed to creating a workplace where every voice is heard, and every idea is respected. We strive to create a diverse and inclusive environment where all employees' differences are celebrated and supported, and everyone feels safe to bring their authentic selves to work.