Are you a Service Delivery Manager (SDM) - Information Security in Barcelona seeking a new interesting challenge?
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Serve as the primary point of contact for stakeholders regarding InfoSec services.
Oversee the delivery of Cyber Defense and GRC services, ensuring SLAs and KPIs are consistently met or exceeded.
Act as the highest point of escalation for service delivery issues and manage critical incidents smoothly.
Coordinate technical teams, including Cyber Defense and GRC SMEs, ensuring alignment with project goals and client priorities.
Lead regular service review meetings, including weekly, monthly and quarterly business reviews.
Present performance metrics, continuous improvement initiatives and strategic recommendations.
Identify opportunities to optimize service delivery processes, improve customer satisfaction and add strategic value.
IT Service Management
Service Delivery Management
Vulnerability Management
Risk Management, Compliance and Audits
English: Spanish: Catalan: ITIL v3/v4 Foundation or higher certification is highly desirable.
General security certifications such as Security+ or CISM are a strong plus.
Knowledge of GRC, including Risk Management, Compliance and Audits.
Hybrid — Barcelona
Permanent contract - We offer indefinite contracts from the first day.
Pay and benefits - Competitive salary and a versátil compensation plan adapted to your needs (Ticket restaurant plan, Childcare Ticket, Transport Ticket and Health Insurance).
Work from home - We offer you a financial support every month for your working from home expenses. Opportunity knocks - Being a part of a growing company, we want to support your path with a career development plan and annual performance-based compensation reviews.
Bring your buddy - If you have referred a friend for an open position under the BYB Scheme and she/he is hired you'll receive a very attractive cash award. xugodme
Benefit from being a TCSer – By being part of the TCS Spain family you can enjoy benefits, offers and corporate discounts on the best brands.
Tata Consultancy Services (TCS) is an Information Technology (IT) company founded in 1968 as part of the Indian Tata Group and is one of the top 3 technology companies globally
With a presence in 55 countries and more than 600,000 employees, TCS is considered one of the 10 best companies to work for worldwide in 2025 according to the Top Employers Institute
TCS Spain started operations in 2001 and currently has a diverse workforce that collaborates with the main Spanish and multinational companies
TCS Spain has been certified as a Top Employer 2025 and has also been chosen as one of the 100 Best Companies to Work for in Spain in 2025 according to Forbes
Among the portfolio of services, TCS has information technology services, asset-based solutions, global consulting, engineering and industrial services, digital solutions and services, application maintenance and development, quality assurance and testing services, IT infrastructure and BPS
Responsible for development, TCS Spain is committed to inclusion, diversity and sustainability, and promotes flexibility policies that support wellbeing and work-life balance