Position:
Junior Technical Support Specialist
Location: Madrid and/or Málaga, Spain (Hybrid – 3 days onsite) Duration:
Permanent
Job Summary: Responsible for supporting technical application operations and ensuring effective communication between internal teams and external stakeholders. The role involves performing standard TAM activities, monitoring system health, and assisting in incident and change management to maintain service quality and operational efficiency.
Key Responsibilities: Act as a point of contact for internal and external communications. Perform standard Technical Account Management (TAM) operations. Handle incidents, problems, changes, and service requests in alignment with client requirements. Conduct health checks for systems to ensure stability and performance. Ensure deliverables meet established quality standards. Provide support for TAM activities related to VDI, SAP, batch job scheduling and maintenance, and non-SAP applications. Develop and maintain standardized run books to support operational consistency.
Required Skills and Experience: 2–5 years of experience in technical application operations. Knowledge of system interfaces and integration. Proficiency in TAM activities and related processes. Strong communication, presentation, reporting, and organizational skills. Ability to solve problems and resolve conflicts effectively. Leadership capabilities in collaborative environments. Automation skills considered an advantage.
Preferred Skills: Familiarity with ITIL practices and service management frameworks. Experience in creating and maintaining operational documentation.