Location & Contract Location:
Spain – Barcelona
Job-ID:
213529 |
Contract type:
Permanent
Business Unit:
Service Desk
About the role Computacenter is a leading independent technology partner. In Spain we operate a Global Service Desk that supports employees and partners by providing practical IT solutions.
Responsibilities The main responsibilities of this role include:
Answer user queries by phone, email and ticketing tools, keeping daily contact with users across Europe
Resolve IT issues that arise during office work
Document and log calls in the ticketing tool
Delegate unresolved problems to competent teams
Maintain and improve customer satisfaction levels
Communicate with team members and other departments
Benefits & Working conditions
Remote work 80% of the time (4 days/month on-site)
Full-time contract – 39 hours/week
Rotating schedule: Monday‑Friday 07:00‑19:00
Ticket restaurant (1100€ per year)
Private health insurance after 6 months
Annual gross salary 20,535.87€
International environment with mutual support
VIP perks: gym discounts, restaurants, car wash, etc.
Career development and leadership program
Free online language classes (GER, FRE, SPA & ENG)
Fast recruitment process
Fully paid training
Ideal candidate
Advanced proficiency in Portuguese, French and English
Interest in learning IT
Positive, can‑do attitude and problem‑solving mindset
Logical thinking and enjoyment helping others
Excellent communication skills and customer‑focused mindset
Team player and collaborative
Respect for schedules and punctuality
About us Computacenter is a leading independent provider of IT infrastructure services. With about 15,000 employees worldwide, we accompany international customers on their digital transformation journey.
Our global Service Desk supports around 4.2 million users across more than 70 countries, speaking 30 languages.
At our Service Desk locations you can expect a dynamic, international and informal work environment with adaptable schedules and rich professional development.
We’re growing. We’re hiring. We empower and support.
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