Publicada el 19 junio
Misión del puesto
This job is with Puig, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Inscríbase (haciendo clic en el botón correspondiente) después de revisar toda la información relacionada con el trabajo a continuación. The Opportunity Centralize the relation with the Global Customers and Distributors in the order to cash process (orders, deliveries, returns, claims and bad debt) and solve any issues to achieve the objectives fixed in terms of service and receivables. What you'll get to do Centralize the relation with the France&Benelux Customers in the order to cash process Review and provide information about the situation of their orders Deal with EDI/ SAP/e-mail orders Review and provide logistic or descriptive information of products Inform the customer of the out of stock that affects the orders Tasks within the Order & Delivery management process Unblock the EDI orders, in EDI workflow and solve the problems to be able to create the sales order. Review and unblock the orders for delivery. Delivery issues/delay management Modify orders and deliveries Interlocutor with Delivery Monitoring (Logistics) for delivery issues Follow-up and management regarding faults 'Transport' management Group deliveries to be prepared and shipped together to the customer. Transport follow-up with Delivery Monitoring Claims management Claim reception and analysis Creation of Credit/Debit note in the system and register customer complaints Customer relationship Day to day communication and provide solutions to customer requests Analyze and share functional KPIs with customer to detect improvement areas. We'd love to meet you if you have Experience: minimum 2 years in a similar job Education: University Degree Languages: Dutch and French native or professional. English and spanish fluent will be plus Competencies: Good communications skills Analytical skills Ability to listen and active problem-solving skills Good interpersonal skills Ability to handle pressure and workload We welcome Creators Of All Kinds. xhfqzwm If you are unsure of meeting all the requirements but trust you have the transferable skills to excel in this role, complete the application and our teams will get in touch if you are selected for an interview. A few things you'll love about us An entrepreneurial, creative and welcoming work culture A competitive compensation & benefits package Hybrid work policy On onsite gym and restaurant
