Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a top global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global model supporting internal marketing teams with end-to-end services, from creative content to digital operations. The HPS Web Factory partners with offshore teams to build and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will support the Web Factory Service Owner in driving initiatives that enhance web delivery processes.
Key Responsibilities:
* Collaborate with cross-functional stakeholders to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness delivered by Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and operationalize pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate with the product team to define process requirements.
* Create technical training content for Production Partners with the platform vendor.
Skills / Experience:
* Background in Project Management, Marketing, IT, or related fields.
* At least 5 years of experience in web projects and website production processes.
* Strong understanding of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance and service quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills, ability to work independently and remotely.
* Team-oriented, interested in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer:
* Permanent contract.
* Flexible Schedule and work-life balance.
* Training & Certifications.
* Home Office options.
* Flexible benefits (public transport, meal tickets, etc.).
* Health insurance.
About Us:
Omega CRM, part of Merkle and dentsu group, is a global digital company specializing in customer-centric solutions, technology, and data. With over 23 years of experience, 580+ professionals, and recognized industry awards, we operate across key industries, delivering omnichannel customer experiences. We value growth through talent, flexibility, commitment, and innovation.
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