A technology solutions provider in Barcelona seeks a Principal Support Engineer to resolve complex customer issues and lead escalations. The ideal candidate will have 10+ years in technical support, expertise in Datadog, and strong REST API troubleshooting skills. Responsibilities include driving escalations with vendors like Microsoft and Adobe, analyzing performance metrics, and developing standard operating procedures. This role requires excellent communication skills to convey technical issues clearly to both customers and internal stakeholders. #J-18808-Ljbffr