Position
Jefe/a de Ventas – Comercial, ventas
Company
- W Barcelona
Location
Barcelona
Contract
Contrato fijo, Jornada Completa
Responsibilities
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals.
CORE WORK ACTIVITIES: Building Successful Relationships that Generate Sales Opportunities
* Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
* Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
* Develops relationships within community to strengthen and expand customer base for sales opportunities.
* Manages and develops relationships with key internal and external stakeholders.
* Provides accurate, complete and effective turnover to Event Management.
Managing Sales Activities
* Participates in sales calls with members of sales team to acquire new business and/or close on business.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
* Identifies new business to achieve personal and location revenue goals.
* Understands the overall market – competitors’ strengths and weaknesses, economic trends, supply and demand etc. – and knows how to sell against them.
* Closes the best opportunities for the location based on market conditions and location needs.
* Gains understanding of the location’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
Providing Exceptional Customer Service
* Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
* Services our customers to grow share of the account.
* Executes and supports the company’s customer service standards.
* Provides excellent customer service consistent with the daily service basics of the company.
* Sets a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
Requisitos
Education and Experience
* 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
* 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
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