Business Process Manager – eCommerce & ERP IntegrationThe Business Process Manager is responsible for defining, harmonizing, and governing end-to-end business processes related to the integration of a global eCommerce platform with multiple ERP systems.The role acts as a bridge between business stakeholders and IT teams, ensuring scalable, compliant, and high-quality integrations.Key ResponsibilitiesIntegration & Solution AlignmentTranslate business requirements into process and data modelsCollaborate with integration and technical teams to ensure proper implementationValidate integration flows, including:Orders, payments, invoicingProduct, pricing, and promotionsInventory and availabilityCustomer and master dataOrder fulfillment trackingEnsure consistency in integration standards and data modelsStakeholder & Requirements ManagementAct as the main interface between business and IT teamsFacilitate workshops to gather and prioritize requirementsManage scope, dependencies, and change requestsGovernance, Quality & ComplianceDefine and enforce process and integration governanceEnsure compliance with financial, tax, and data regulationsDefine acceptance criteria and support testing phases (SIT/UAT)Maintain up-to-date documentationContinuous Improvement & OperationsMonitor process performance and KPIs (accuracy, lead time, error rates)Identify automation and optimization opportunitiesSupport incident and problem managementDrive continuous improvement initiativesRequired SkillsBusiness & Process SkillsStrong understanding of end-to-end eCommerce processesAbility to balance global standards with local needsAnalytical and problem-solving skillsTechnical KnowledgeUnderstanding of integration concepts: APIs, REST/SOAP, middlewareKnowledge of ERP systems (SAP or similar)Ability to work with technical teams without being a developerCommunication & CollaborationStrong communication and facilitation skillsAbility to work with cross-functional teamsAbility to influence stakeholders without direct authoritySupport & CoordinationProvide second-level supportCoordinate external partnersTrain stakeholders on new processesQualificationsBachelor's or Master's degree in Business, Information Systems, Engineering, or related field5–10 years of experience in business process management, eCommerce, or ERP integrationExperience with eCommerce platforms and integration solutionsExperience in global and complex environmentsKey AttributesInnovative mindset and ability to challenge the status quoStrong organizational and coordination skillsAdaptability in fast-changing environments