As a Host/Hostess at Roka, your role is to ensure a seamless guest experience by delivering warm welcomes, managing reservations, and providing outstanding service that anticipates every need. Be the face of Roka and create exceptional first impressions! brRoka is a contemporary Japanese robatayaki restaurant, celebrated for its dynamic open-grill cooking and vibrant atmosphere. Located in the Cap Vermell Grand Hotel, along the Balearic Island's east coast, Roka Mallorca offers diners a seasonal, alfresco pop-up of lazy summer evenings, beautiful dishes, creative cocktails, and live DJs. Local ingredients are featured in Roka's signature robatayaki cuisine to create a menu that can't be experienced anywhere else. brMain Duties brYour key responsibilities will include: brGreet guests with a warm, professional welcome that sets the tone for their experience brHandle phone calls with courtesy and assist with inquiries or bookings brManage reservations, confirmations, and bookings to keep the flow smooth brKeep the reception area spotless and inviting brAssist guests with requests, ensuring they're guided to the right team or area brCommunicate effectively during shift handovers to maintain a seamless operation What We Look For brOur idóneo candidate embodies our values and brings: brA genuine love for culinary experiences a passion for Japanese cuisine brProven experience as a host/hostess in a luxury high-volume restaurant brAn approachable and motivational presence and communication style brAdept at handling reservations, guest inquiries, and managing peak service times with ease Benefits brAs part of our team, you'll enjoy: brWorld-Class training, designed to inspire and educate brGlobal opportunities, experience hospitality around the globe with our five incredible brands brFamily Meals are shared daily brRewards Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition brDining discount, enjoy exclusive discounts across the Azumi group, worldwide! Our Commitment to Inclusivity brWe are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let one of our Talent Acquisition team know.