Omega CRM Consulting is seeking a CMDB Discovery Specialist to collaborate with a top global pharmaceutical company.
The role involves configuring and optimizing ServiceNow Discovery to ensure accurate data in the Configuration Management Database (CMDB). Experience with other discovery tools is a plus.
Additional activities include data clean-up, SOP writing, training delivery, and collaboration with business teams.
Key Responsibilities :
* Configure, manage, and optimize ServiceNow Discovery for infrastructure mapping.
* Perform data cleanup and normalization to maintain CMDB integrity.
* Develop and maintain data quality standards and procedures.
* Conduct data quality assessments and report discrepancies.
* Collaborate with technical teams to ensure discovery accuracy.
* Monitor data quality metrics and KPIs for management reporting.
* Support CMDB users with guidance and training.
* Assist in documentation updates and SOP development.
* Analyze discovery logs and troubleshoot related issues.
Experience / Skills
* Knowledge of CMDB data modeling, governance, and lifecycle management.
* Experience with discovery tools, preferably ServiceNow and others like BMC Discovery, Tanium, SCCM, Qualys.
* Understanding of data quality management within a CMDB context.
* Familiarity with ITIL and service management tools.
* Excellent communication, collaboration, and problem-solving skills.
* Ability to learn new tools quickly.
* Proficiency in English communication.
What We Offer
* Permanent contract.
* Flexible schedule and work-life balance.
* Training and certification opportunities.
* Home office options.
* Flexible benefits like transport tickets and meal vouchers.
* Health insurance.
About us
Omega CRM, part of Merkle and dentsu group, is a global digital company with over 23 years of experience, specializing in customer-centric solutions, technology, and data, including AI integrations.
We are a diverse team of over 580 professionals from 24 nationalities, recognized as a leader in the Salesforce ecosystem in Spain.
We serve industries like Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences.
Client satisfaction is paramount, with a 4.9/5 rating, and awards like Salesforce Partner of the Year FY23.
Our values are #Talent, #Flexibility, #Commitment, and #Innovation. We believe in growing together.
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