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Process management and sla reporting technician (servicenow) (tres cantos)

Tres Cantos
Gmv
Publicada el 2 noviembre
Descripción

Do you want to take on new challenges without giving up the stability offered by a well-established technology group? At GMV, we are expanding our teams in the cybersecurity sector to provide support services for IT infrastructure management and IT service operations.

We´ll get to the point; we'll tell you what's not on the web. If you want to know more about us go to GMV website.

WHAT CHALLENGE WILL YOU BE TAKING ON?

In our team, you will address one of our clients’ needs by providing support services for IT infrastructure management and IT service operations. You will take on a specialized technical role within the project team, handling tool administration and assessing improvements, with a particular focus on ServiceNow and its CMDB.

WHAT DO WE NEED IN OUR TEAM?

For this position, we are looking for a specialized technician with at least 3 years of experience in Service Management projects to provide support services for IT infrastructure management and IT service operations.

We will also value previous experience and knowledge of:

- Deep knowledge of the ServiceNow tool (CSA), FCC’s corporate tool for ITSM process management.
- Experience in managing ITSM processes.
- Experience in creating reports and dashboards.
- ITIL Foundation v3 certification.
- High level of English is essential.

WHAT DO WE OFFER?

Hybrid working model and 8 weeks per year of teleworking outside your usual geographical area.

Flexible start and finish times, and intensive working hours Fridays and in summer.

Personalized career plan development, training and language learning support.

National and international mobility. Do you come from another country? We can offer you a relocation package.

Competitive compensation with ongoing reviews, adaptable compensation and discount on brands.

Wellbeing program: Health, dental and accident insurance; free fruit and coffee, physical, mental and financialhealth training, and much more!

- ️ In our recruitment processes you will always have telephone and personal contact, face-to-face or online, with our talent acquisition team. In addition, bank transfers and bank cards will never be requested. If you are contacted through any other process, please write to our team at privacy@gmv.com

❤️We promote equal opportunities in recruitment, and we are committed to inclusion and diversity.

WHAT ARE YOU WAITING FOR? JOIN US

#LI-Hybrid

If you have any questions please do not hesitate to contact Sandra Bravo Crespo, in charge of this vacancy.

Sandra Bravo Crespo

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Inicio > Empleo > Process Management and SLA Reporting Technician (ServiceNow) (Tres Cantos)

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