* Partner with the business in a true “IT as a Service” environment;
* Provide resilient, best-in-class, cost-efficient IT Services to all ELEs in your Zone;
* Together with the Regional IT Infra Director, responsible to provide (build & run) IT Infra services to all ELEs in your Zone;
* Lead the IT transformation program to segregate IT Infra assets and isolate IT Solutions in your Zone;
* Install IT governance processes (IT Service Management) for your Zone.
KEY ACCOUNTABILITIES :
* Engage with IT Director to define the IT strategy for the zone;
* Manage the annual IT budget for the zone;
* Support the Zone Business Leader with enrolling of new companies;
* Implement a true “IT as a Service” Model (for IT Infra services);
* Act as “Managed IT Service Provider” towards internal IT customers;
* Build a network & foster a productive relationship with key business leaders;
* Monitor and Report on IT service quality, as well as customer satisfaction against agreed KPIs and Service Level Agreement (SLA) performance indicators;
* Build and Manage your IT team, distributed over multiple countries / ELEs;
* Cooperate with the Regional IT Infra / Governance teams;
* Ensure consistency, Foster collaboration, Promote synergies and share good practices / methodologies across ELEs in your Zone;
* Build / Provide a portfolio of IT Business Services that meet the business needs at the right level of investment;
* Plan, organise and manage the Zone IT team to deliver and exceed the contracted SLA performance of the respective IT services.
IT Infra & Security
* Together with the Zone Business Leader & Regional IT Infra Director (co)define the IT Infrastructure Strategy, priorities, roadmap, etc. for your Zone;
* Daily steer your Zone IT Infra team to provide best-in-class IT Services to the ELEs;
* Accountable to run IT Infrastructure services, projects within budget / time / scope / quality;
* Ensure reliable operations of future state, segregated Zone;
* Actively manage the transformation of all Legacy Infrastructure into a segregated landscape, supported by the Zone & Regional IT Infrastructure Team;
* Ensure Group / Regional IT (Infra and Security) standards are implemented and adhered to;
* Monitor the execution of all operational activities (“First line of defence”) and periodically audit IT Infra & Security postures (in cooperation with Group IT 3rd line of defence team).
IT Solutions
* Together with the Zone Business Leader (co)define the IT Solutions Strategy, priorities, roadmap, etc. for your Zone;
* Daily steer the Zone IT Solutions team to provide best-in-class IT Services to the ELEs;
* Accountable to run IT Solutions services, projects within budget / time / scope / quality;
* Subscribe to transversal or dedicated / shared (ITAAG) IT Solutions, and provide L1 / L2 Support for instantiated (ITAAG) IT Solutions;
* Ensure Group IT Solutions standards are adhered to;
* Drive the Transformation program to re-architect & re-engineer IT Infrastructure and Solutions for ELEs in your Zone;
* Install standardized IT cost (TCO) management, as well as IT Project Management and IT Service Management practices across all ELEs in your Zone;
* Ensure IT Services are run in compliance with regulation;
* Assist with response to regulatory audits.
REQUIRED PROFILE
* Master’s Degree in Computer Science (M.S.) or related field from a four-year college or university;
* An MBA or equivalent is desirable but not required.
* Project Portfolio Management (PMI, or other), ITIL (PMP & ITIL Foundations certification is a must) others like (Scaled) Scrum, COBIT, TOGAF, ... is desired;
* Lean methodology (Six Sigma, or other) is a plus.
Experience
* 5 years of work experience in a similar function;
* 5-10 years of (project / ) program management in an IT environment (for ERP-like implementations, in an international environment) preferably in an industrial or process-driven environment, ideally in the laboratory industry.
* Entrepreneurial thinking and flexibility to change;
* Ability to work in a complex and challenging international environment;
* Proven excellence in managing multiple reporting lines across different teams, businesses (5 years of experience);
* Hands-on leadership of a distributed international team is desired;
* Core competencies :
* Product Life Cycle Management;
* IT Service Management;
* Regulated Environments;
* Presentation & Communication;
* IT Service Management (practices / framework) experience is a plus;
* Proven ability to install / enhance IT processes to drive efficiency, quality, and cost-effective solutions;
* 5 years relevant experience in IT Service Delivery field;
* Ideally in the regulated GxP / HIPAA environment.
* Strong financial acumen and ability to develop budgets, controlling and reporting;
* Experience in managing international customers successfully;
* Excellent organization and prioritization skills;
* Very good communication skills (concise writing and orally convincing);
* Experience presenting to executive management.
* Empathy and strong interpersonal skills, stress resistant and flexible work attitude;
* High energy to drive rapid and ongoing change. Lead by example;
* Decisive, resilient for setbacks / changes, organization sensitive, realistic, ownership, thinking in solutions, persistent, structured;
* Courage and self-confidence to take initiative;
* Deal with risks and empower others.
* Analytical person and self-starter;
* Ability to work under minimal supervision. Ability to develop a clear and realistic vision on what needs to be done in the near and mid-term future to ensure continuity and improve business results;
* Action-oriented problem solver, able to oversee the big picture and dive into the details when needed (can switch between overview and details);
* Fluent spoken and written English;
* Good knowledge of working with tools like Microsoft Project, Gantts, Excel.
Technical
* Familiar with :
* BPMN, UML;
* SCRUM methodology, CMMi;
* GxP (GAMP5), GDPR.
* Strong background in IT Service Management, experience in working with IT Service Management Systems (ServiceNow, ...);
* Experience consolidating & analysing (larger sets of) data from multiple data sources, for executive reporting purposes;
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