- Handle inbound customer interactions via phone, email, and/or chat in French
Provide support related to:
Product usage & basic troubleshooting
Orders, deliveries, returns, and general inquiries
After-sales and account-related support
Ensure a high-quality customer experience
Accurately document interactions in internal systems
Meet defined quality, productivity, and customer satisfaction KPIs
Escalate complex cases when needed and follow resolution procedures
Collaborate with internal teams to ensure smooth service delivery
What We’re Looking For
Native or near-native French (C1/C2)
Good command of English (B2 or higher)
Strong communication and problem-solving skills
Customer-focused attitude with attention to detail
Ability to work in a fast-paced, multicultural environment
Basic computer literacy and comfort with CRM tools
Previous customer support experience is an advantage, not a requirement
What We Offer
Relocation package (for candidates relocating to Greece)
- Temporary accommodation on arrival
- Support with housing search and local administration
- Competitive salary and performance-based bonuses
- Paid training and onboarding
- Private health insurance
- International and multicultural work environment
- Career development and internal mobility opportunities
- Modern office facilities
Life in Athens
- Sunny climate and Mediterranean lifestyle
- Lower cost of living compared to other major European cities
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