Are you a Danish speaker with a passion for IT and customer support? Join a leading multinational BPO technology company in the beautiful city of Malaga!
Why Join us?
* Work in an international and multicultural team
* Career growth opportunities with specialized training
* Competitive salary and benefits package
* Fully paid training on company procedures and technology
* Office located in the heart of Malaga
Responsibilities:
* Provide 1st-level IT support via phone, email, chat, and self-service portal
* Assist employees with system operations and troubleshooting
* Perform root cause analysis and resolve technical issues remotely
* Monitor and categorize IT tickets in the ITSM system
* Use internal knowledge databases for efficient issue resolution
* Collaborate with 2nd-level support teams and external providers
Requirements:
* Fluent in Danish (C1/C2 level) both written and spoken
* Good command of English (B2 level)
* Experience in 1st or 2nd level IT support, ideally in a large company environment
* Strong knowledge of Windows 10, Office 365, MS Teams
* Familiarity with ITSM ticketing systems (ServiceNow preferred)
* Analytical mindset and problem-solving skills
* High customer service orientation and attention to detail
* Willingness to learn and develop technical skills
What We Offer:
* Competitive salary based on experience and performance
* Full paid training on company tools and processes
* Career development programs and specialized courses
* Friendly and dynamic work environment
* Guidance and support for career growth
* Work schedule: Monday to Sunday, 09:00 AM - 06:00 PM (39 hours per week)
* Office in central Malaga
Why Malaga?
* Warm Mediterranean climate and stunning beaches
* Affordable cost of living and high quality of life
* Thriving expat community and international atmosphere
* Rich culture, history, and vibrant social scene
Interested? Apply today and become part of our team!