Customer Support (CS) delivers services for all PPS customers across EMEA through a network of outsourced partners.
We are looking for a Graduate Business Analyst to join the Delivery Cost & Operations team within the Service Delivery Support and Business Management organization.
This is a full-time position designed as a versatile analyst profile, supporting the team across multiple priorities including automation (including AI), operational performance, and financial analysis.
You will be part of an international team, working in a dynamic environment and contributing directly to improving efficiency, cost management, and decision‑making across EMEA markets.
Your Responsibilities Will Include
Automation & Digitalization
* Identify manual tasks and develop automation solutions leveraging tools such as Power BI, Excel‑based solutions, scripting, and AI‑driven technologies
* Support the development and maintenance of data pipelines and reporting automation
Operational Performance Analysis
* Analyze operational KPIs (service delivery, partner performance, efficiency metrics)
* Support performance reviews and propose actionable improvements
Financial Analysis
* Support cost tracking, trends, and variance analysis across EMEA
* Support senior Cost Lead on financial analysis, insights, and cost optimization initiatives
Reporting & Modeling
* Maintain and enhance scorecards and dashboards
* Develop analytical models to support decision‑making
Process Improvement
* Participate in transformation initiatives (automation, standardization, simplification)
* Act as a versatile analyst, supporting different team needs depending on priorities
Requirements
* Recently graduated (within the last 12 months) with a Bachelor’s or Master’s degree in Business Administration, Economics, Industrial Engineering, or a related field
* Strong analytical mindset with the ability to interpret data and generate insights
* Proficiency in Microsoft Excel (e.g., data analysis, pivot tables, reporting) and basic knowledge of Power BI or similar visualization tools
* Fluent in English (written and verbal)
* Highly organized with strong attention to detail and ability to manage multiple tasks effectively
* Problem‑solving mindset with a structured and analytical approach to challenges
* Collaborative team player with strong interpersonal and communication skills
* Curious, eager to learn, and comfortable working in a dynamic environment
* Positive, enthusiastic, and proactive attitude
Experience Our Benefits
* A truly international experience: Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies.
* Continuous growth & career development: Multiple internal mobility and career opportunities, supported by HP’s learning platform to keep growing your skills.
* Competitive benefits package, including:
* Hybrid work model (home office / office), depending on the role/functions
* Health & Life insurance
* Ticket Restaurant Vouchers or lunch at reduced prices at our canteen
* Flexible working hours to support work‑life balance
* HP Flex Program: Kindergarten vouchers & Transport Card
* Exclusive HP products offers and discounts for employees, friends and family
* Inclusion & belonging at the core: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability & DisAbility, with opportunities to get involved locally.
* Give back to the community: Participate in volunteering initiatives or join our annual HP Charity Day held onsite.
* Stay active & energized: Access our sports center (indoor & outdoor) with 25+ coordinated activities.
* Onsite medical services: Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health.
* Creativity & innovation: Enjoy our Printing Happy Hour—from photos to large posters—and hands‑on workshops using the latest printing technologies, from wall covers to 3D printing.
* Easy commuting: Free parking available or excellent access via nearby train services.
* Women Network initiatives: Networking events, STEM promotion, business acumen talks, work‑life balance sessions, and future‑skills development.
Legal entity: Sales & Services
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