About the job
In this position you process orders which you receive by phone and/or by mail from domestic and foreign customers, which must be checked for completeness and accuracy. You also assess whether the orders can be delivered. The Customer Service shall maintain contacts with customers over specific needs and ensure proper sales administration.
What are you going to do as a Customer Service Officer?
- Order taking by phone and e-mail
- Receiving phone calls from the customers
- Collaborating with logistics department in organizing shipments
- Preparation of order confirmations and all necessary documentation connected, including export procedures
- Ensuring all orders meet customer expectations and invoicing them
- Close cooperation with sales, accounting, quality, product, supply chain departments
- Processing returns, credit and debit memos as required
- Monitoring delivery times and dates, changing customer demands and forecasts
- Maintaining strong control of the order backlog with daily cooperation with warehouse
- Handling customer complaints and escalations
What do you bring as a Customer Service Officer?
- 1+ experience in customer-oriented position
- Fluent English
- Strong communication and interpersonal skills
- Experience and understanding of similar work and administrative procedures
- Practical knowledge of Microsoft Office applications (Excel, Word, Power Point)
- Knowledge of Microsoft Dynamics AX2012 environment will be a plus
About the team
As a Customer Service Officer you will be the part of EE CS Team based in Granada, Spain. You will have the opportunity to work with an international team, unlocking integral avenues for personal growth.
Equal Opportunity Statement
We believe that having a more diverse team will enrich our decision‑making process as different points of view are considered. Traditional recruitment processes based on CVs and motivational letters are often biased due to factors such as gender, age, nationality, etc. When a potential candidate takes part in a recruitment‑through‑assessment exercise all those factors are ignored, and recruiters focus on what truly matters: their talent.
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