Elevate Your Career with Buscojobs-Espana
The Role of Account Manager
We are seeking a seasoned professional to join our Customer Experience team as an Account Manager, specializing in the Spanish Market. In this role, you will act as a trusted advisor for existing clients, driving satisfaction and growth through strategic partnerships.
Key Responsibilities:
1. Forge lasting relationships with clients through regular communication, empathetic understanding, and proactive support.
2. Serve as the primary point of contact, offering expert guidance and fostering collaboration.
3. Cultivate upsell opportunities to enhance client value and satisfaction.
4. Proactively analyze your portfolio, making informed decisions and developing actionable plans.
5. Demonstrate strategic thinking, organizational prowess, and exceptional analytical skills.
6. Collaborate seamlessly with cross-functional teams to drive business objectives.
7. Possess at least 1 year of experience managing B2B customer portfolios.
8. Bonus points for experience in SaaS environments.
Success Factors:
* Proficiency in Spanish and English is essential, given our international team dynamic.
* Excellent communication, problem-solving, and teamwork skills.
* Able to work independently, prioritizing multiple tasks and deadlines.
* Previous experience handling churn cases and upselling is highly desirable.
About Us
Buscojobs-Espana is a leading HR software company dedicated to empowering SMEs with innovative solutions. Founded in 2016, we serve thousands of customers worldwide, operating across 60 countries and industries.
Our Culture:
* We own it: We take ownership, making decisions and learning from mistakes.
* We learn and teach: We prioritize continuous learning and knowledge sharing.
* We partner: We trust each other, making collaborative decisions.
Want to learn more about us? Discover our story on our website.