Job Responsibilities:
1. Relationship Management: Build and maintain C-level and stakeholder trust, expand relations inside the client’s organization, conduct regular QBRs, roadmap reviews, and satisfaction checks to ensure high levels of satisfaction.
2. Growth & Revenue: Identify and close upsell and cross-sell opportunities, extend our presence in client departments, and forecast and achieve revenue and margin targets.
3. Delivery Alignment: Monitor project status, risks, and KPIs; intervene early if delivery jeopardizes business goals; partner with project managers to translate delivery insights into commercial actions; support delivery teams according to business goals.
4. Commercial Governance: Negotiate MSAs, SOWs, change-orders; manage invoicing accuracy, collections, and gross-margin health.
5. Account Planning & Reporting: Maintain account plans, opportunity pipelines, revenue, and gross margin forecasts; provide status updates to the Delivery Director.
6. Voice of the Customer: Channel client feedback into product and service-line improvements.
7. Client Strategy & Business Consultancy: Act as a strategic advisor, align technology initiatives with business goals, facilitate workshops, and collaborate on digital transformation initiatives.
Requirements: Experience in account management, business development, pre-sales, up-sales, and knowledge of travel industry.
#J-18808-Ljbffr