Principal Accountabilities:
• Assist with supervising daily operations of retail stores.
• Supervise the back office including customer service.
Knowledge & Skill Requirements:
• Associate's degree; Bachelor's degree preferred.
• Equivalent years of experience in a substantially similar industry may be considered in lieu of a degree to be determined by the nature of the specific job and the hiring manager's criteria.
• More than five years of experience.
• Strong organization and communication skills.
Knowledge & Application:
• In-depth knowledge within a single work area or developing broad knowledge across a number of policy/technical areas.
• Experienced technician/administrator with a number of years business experience.
• Knowledge of standardized rules, procedures, and operations within own area.
• Determines a course of action based on guidelines.
Problem Solving:
• Encounters similar problems which will require some fact finding, clarification, and basic analysis.
• Solutions will typically be found within normal operating processes and policies.
• Selects the best resolution based on a set of defined procedures or precedence.
Interaction:
• Exchanges standard/basic technical or nontechnical information with colleagues and immediate superiors and/or customers.
• There may be a requirement to interpret or clarify technical information to aid understanding.
• Audience is generally knowledgeable about the subject matter.
• Conveys straightforward information to non-divergent audiences.
Impact:
• Impact is limited to short-term team performance (less than one year).
• Supports the achievement of goals through own personal effort.
• Responsible for planning own work, assessing own progress, and adjusting efforts to meet goals.
Accountability:
• Accountable for meeting day-to-day team targets which impact the immediate work unit.
• Takes action to monitor costs related to own work and that of the team.
• Provides input into the performance appraisal process.
R-20250320-0008
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