IT Delivery Manager (ODS) Country: Spain
Open Digital Services is a tech company with a unique culture, dedicated to creating innovative products for Santander Group Affiliates. Open Digital Services is part of the Retail & Commercial Division of Santander Group, one of the world's largest financial institutions and the Eurozone's leader, we're committed to being the best Digital Bank with Branches in the industry.
Our mission at ODS is to design and support an advanced digital and omnichannel platform, ensuring the best customer experience using cutting‐edge technology. Openbank, our flagship partner, is where we develop our most advanced concepts. Be part of our Best‐in‐Class tech team and help us create unique value for our customers!
Join us to tackle exciting tech challenges in an agile environment, benefiting from learning, growth, and local and international career opportunities in a modern, diverse setting.
Mission and responsibilities
The Assisted Channels IT Delivery Manager is responsible for ensuring successful delivery of Global Platform solutions and systems to fulfil the different geographies requirements from request to release. This role bridges business needs and technology execution, managing delivery teams, coordinating stakeholders, and ensuring products are delivered on time, within budget, and aligned with the organization's strategic goals.
To be successful in this role you must have
Strong program/project management experience (Agile).
Deep understanding of customer service technologies (IVR, CTI, CRM, chatbots, workforce management, omnichannel platforms).
Ability to bridge business requirements with technical delivery.
Excellent stakeholder management and communication skills.
Experience in vendor management and contract negotiations.
Strong risk management and governance mindset.
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field (Master's preferred).
8+ years of experience in IT project delivery, with at least 3–5 years in a managerial capacity.
Prior experience in banking, financial services, or customer‐service‐intensive industries is highly desirable.
Assisted channels knowledge desirable.
Certification in PMP, PRINCE2, ITIL, or Agile/Scrum is an advantage.
Fluent in English language.
What do we offer
Joining a dynamic and agile company undergoing international expansion.
Working in start‐up mode with the support of the Santander Group.
Competitive remuneration and attractive benefits package.
Possibility of growth within the company and the Group.
Collaborating on international projects in different countries.
Excellent work environment, social clubs and frequent events.
Would you like to grow with us? Join our team!
ODS is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.
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