Omega CRM Consulting is seeking a Web Services Operational Project Manager to collaborate with a leading global pharmaceutical company.
Human Pharma Services (HPS) provides a centralized global support model for internal marketing teams, covering creative content to digital operations, enabling focus on customer engagement. The HPS Web Factory partners with offshore teams to develop and manage websites using Boehringer Ingelheim’s Global Web Solution (GWS), a standardized Drupal-based platform ensuring consistency and efficiency across markets.
As an Operational Project Manager, you will assist the Web Factory Service Owner in implementing initiatives that improve web delivery processes.
Key Responsibilities
* Collaborate with stakeholders across regions to gather feedback, provide updates, solve challenges, and promote continuous improvement.
* Monitor and optimize service quality and cost-effectiveness with Production Partners.
* Ensure adherence to and improve Service Operations Tools (Jira and ServiceNow).
* Lead the implementation of a new help desk in collaboration with IT, Production Partners, and the platform vendor, ensuring SLA and satisfaction metrics are met.
* Plan and execute pilot programs for new services, including demand analysis and performance metrics.
* Support platform migration activities, including site grouping and inventory management.
* Produce reports on incidents and service requests for continuous improvement.
* Collaborate on process requirements with the product team.
* Assist in creating technical training content for Production Partners.
Skills / Experience
* Degree in Project Management, Marketing, IT, or related field.
* At least 5 years of experience in web projects and website production processes.
* Strong knowledge of web infrastructure and lifecycle management.
* Experience with Drupal environments.
* Proficiency with Jira and ServiceNow.
* Motivated, detail-oriented, eager to learn, and capable of remote work.
* Effective collaboration skills with IT and cross-functional teams.
* Analytical mindset focused on governance, performance, and service quality.
* Fluent in English, comfortable in an international environment.
* Strong organizational skills and independence.
* Team-oriented attitude.
* Interest in the pharmaceutical industry is a plus.
* Excellent communication and presentation skills.
What We Offer
* Permanent contract with flexible schedule.
* Training & Certifications to enhance your skills.
* Home office options.
* Flexible benefits (public transport tickets, meal vouchers, etc.).
* Health insurance.
* Our commitment to social responsibility.
About Us
Omega CRM, part of Merkle and dentsu, is a global digital leader specializing in customer-centric solutions, technology, and data, including AI. With over 23 years of experience, 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a leader in the Salesforce ecosystem in Spain. We serve industries like Retail, Healthcare, Pharma, and more, delivering omnichannel customer experiences. Our values are #Talent, #Flexibility, #Commitment, and #Innovation, and we believe in growth through people.
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