Account Project Coordinator (Spanish & English + fluent Portuguese is a plus). Packaging sector
Consulte la descripción del puesto a continuación. Si confía en que tiene las habilidades y la experiencia adecuadas, envíe su solicitud hoy mismo.
Fuji Seal is a multinational company offering high quality and reliable flexible packaging solutions. We have customers in a wide range of industries, including food, beverages, dairy, personal and home care and pharmaceuticals.
We are looking to recruit an Account Project Coordinator.
* Job: Account Project Coordinator
* Location: Barcelona. The offices are in the center of Barcelona and well connected by public transport
* Reporting to: Sr. Account Project Coordinator
* Working day: Full time – Working from home maximum 1 days/week
* Schedule: 9.00/9.30 a.m. to 5.30/6.00 p.m. Monday to Thursday. Friday Flexible timetable
* Staff: You will not be in charge of a team.
* Business Travel: Approximately 5-7 business journeys per year, of short duration
* Conditions: Very competitive salary, Permanent employment contract
Job Requirements
* Fluent in Spanish and English (candidates without this level of language skills should not apply). Fluent Portuguese is a plus.
* University studies or equivalent level obtained by work experience.
* Minimum of 2 year proven successful record of similar role within the area of project management, internal sales, operations. Preference will be given to candidates with professional experience in the packaging sector, or in multi-site organizations of similar size.
* Experience in a multinational industrial environment a plus.
* Excellent Office skills. Used to working with ERP and or CRM.
* Adapt to working in Barcelona with one day of teleworking and a timetable from 9.00/9.30 to 17.30/18.00h.
* Skills: Customer oriented mind. Strong organizational and multi-tasking skills. Excellent analytical and problem-solving abilities. Good communication and interpersonal skills capable of maintaining strong relationships with customers as well as internal organization. Ability to adapt to frequent changes. Excellent Team player but also ability to work on own initiative.
Objective of the position:
* The Account project coordinator is a member of the Business Operations Team responsible of process, maintain & improve upon customer projects/requests while coordinating with Sales / Supply Chain and production.
* The Account project coordinator has to develop in-depth understanding of project scope and particulars i.e. timeframes, budget and outcome.
* The role involves tasks like analyzing business operations and identifying customer needs in order to bring the two closer together.
Duties:
* Maintain good customer relations with daily contacts by taking the ownership on repeat business.
* Ensure that the repeat business is running smoothly on time and to budget.
* Organize workflow within SCH to meet customer timeframes and make sure we follow standard process and customer get correct reply in-time.
* Manage the existing accounts, monitoring its progress, coordinating meetings and overseeing members of the project team assuring that "expert's talk to experts".
* Work very close to sales to understand the market needs, help sales on improving customer relationship and Keep sales informed on issues / complaints / on time escalations.
* Support Sales in New business.
* Coordinate customer complaints and ensure a prompt & satisfactory resolution, in coordination with other departments.
* Executing quickly, reliable and complete the responsibilities: Operational forecasting, trial management, complaint process, customer satisfaction, chain coordination, etc.
* Work focused on continues improvement (Order pattern, Print proposals, operational Forecast)
* Helps to ensure consistency of process across the supply chain organization.
* Participates in special projects as needed.
Responsibility:
* Responsible for coordinating an effective & efficient response to customers.
* Responsible for management, recording & reporting of all information pertaining to customer satisfaction.
* Responsible for executing all tasks in accordance with agreed procedures and KPIs.
* Responsible escalating issues to reporting manager in timely manner to solve any issues. xqysrnh
Valora Recursos Humanos realiza este proceso de selección y garantiza la confidencialidad de las candidaturas.