TP is looking for
Customer Service and Technical Support Advisor with Spanish
Purpose of the role: We are seeking experts to serve as ambassadors of our brands in the coffee and culinary world, aligning with our Client reputation and status. The role involves providing comprehensive support (pre-sales and aftersales) across all our brands, including physical stores and e-commerce, along with basic technical troubleshooting and backoffice tasks. Requirements:
Fluent spoken and written communication in Catalan and Spanish B2 level of English Strong listening and understanding skills Empathy and customer focus Problem-solving and technical learning abilities Integrity and trustworthiness Conflict management skills Desirable Experience:
Digital literacy / e-commerce familiarity Experience in cross-selling and up-selling Social media proficiency Previous experience in in-store customer service within relevant product categories is a plus Additional Details:
38.5 hours/week, rotating shifts from Monday to Saturday Permanent contract Salary: €16,363 gross/year Referral Program: Bring a Friend and earn a referral fee (up to €2,000 depending on the language/project) Opportunities for career growth within the company, with a dynamic and expanding team Excellent work environment and team-building activities in an international setting
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