Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)
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Customer Success Manager (CSM) - SAP Academy for Customer Success - Spain (Hybrid)
role at
SAP .The SAP Academy for Customer Success is a global development program designed for early-career talent. As a CSM, you will work directly with customers to guide them through their business journey with SAP solutions, aiming to increase satisfaction, retention, and upsells within your portfolio.What We OfferWe help the world run better. Our culture emphasizes innovation, diversity, flexibility, and a collaborative environment focused on learning, development, and recognition. The official recruitment begins August 2025, with early contact options for the March 2026 program start. The program includes classroom and field phases, with full-time employment from day one, leading to a direct customer-facing role upon completion.Responsibilities include:
Completing a 10-month learn-apply program with classroom and field phases.Engaging in experiential learning focused on digital transformation, business acumen, and solution knowledge.Managing customer relationships, retention, and value realization.Receiving onboarding, mentoring, and coaching to prepare for a customer-facing role.Focus areas include:
SAP Finance & Spend ManagementSAP SuccessFactorsSAP Supply Chain ManagementSAP Customer ExperienceSAP Business Transformation ManagementSAP Business Technology Platform & SAP Data CloudQualifications:
2–3 years supporting customers and driving business transformation, ideally in consulting or account management.Proven ability to deliver strategic guidance and resolve issues.Strong interpersonal, learning agility, and resilience.Business acumen and proficiency in English and Spanish.Participants may spend four weeks in San Ramon, California, for hands-on learning. The program emphasizes engagement and full participation.Join SAP to build breakthroughs together, foster inclusion, and advance your career in a purpose-driven environment.
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