We are currently looking for a Customer Service Support agents to join our team, supporting Finnish-speaking business clients in an international environment.
What You Will Do
As a Customer Service Support, you will play a key role in supporting our Finnish-speaking business clients and internal teams, ensuring smooth and professional service delivery.
Your responsibilities will include:
* Providing day-to-day support to B2B sales and account management teams
* Communicating with Finnish-speaking clients via email, phone, and other channels
* Managing order processing, contract administration, and customer data updates
* Collaborating with cross-functional teams such as Sales, Marketing, and Technical Support
* Ensuring accurate documentation and timely follow-up on client requests
What We Are Looking For
* Language Skills: High Proficiency of Finnish and C1 level of English
* Location: Availability to attend on-site training in Málaga and to work remotely from mainland Spain or the Balearic Islands
* Skills: Strong organizational, communication, and time management skills
* Profile: Detail-oriented with a customer-focused mindset
* Experience: Previous experience in a telecom or B2B environment is a plus
* Technical Skills: Familiarity with CRM tools (e.G. Salesforce) and MS Office suite is a bonus
What We Offer
* 100% remote work after completing the training period
* Competitive salary plus benefits package
* 4-week on-site training within contract at our hub in Málaga (29007)
* Start date: 4th May
* Fixed shifts between 09:00 and 22:00 (to be assigned after training)
* Opportunities for professional growth and development
About Us
Foundever is a leading global company specializing in customer experience (CX), operating internationally with a strong presence in Spain. We have offices in cities such as Seville, Málaga, Madrid, and Barcelona, providing multilingual services and solutions to clients across various industries.
In Spain, we have been recognized as a Great Place to Work, reflecting our commitment to a positive and supportive work environment.
At Foundever, we are committed to our employees through:
- Employee benefits packages including language classes, special discounts, wellness initiatives, and referral programs
- Continuous growth through structured training and development plans
- Well-being initiatives focused on work-life balance and employee support
FoundeverTM is an equal opportunity employer committed to diversity and inclusion. We maintain a zero-tolerance policy toward harassment and discrimination and encourage blind CV applications.
Create your best moments. Join #FoundeverLife