At OKU, we believe in curating extraordinary experiences for both our guests and our team. We are committed to attracting top-tier talent from around the world, bringing together passionate individuals who share our vision for exceptional hospitality. We are seeking an experienced Front Desk Supervisor to join us in opening OKU Andalusia, our newest five-star resort on Spain’s Costa del Sol, just moments from Sotogrande.This is a unique opportunity to become part of an award-winning and rapidly expanding lifestyle brand that is redefining modern hospitality with its laidback luxury ethos. We offer a remuneration and benefits package according to your profile, along with available accommodation options to ensure a seamless and rewarding experience as part of our team.Set to open this summer, OKU Andalusia is a stunning beachfront retreat that blends contemporary design, immersive dining, and a vibrant social atmosphere. As part of this exciting journey, you’ll join a dynamic and collaborative team that celebrates initiative, creativity, and excellence, offering ample opportunities for growth within a brand that is shaping the future of luxury hospitality.RESPONSIBILITIES OF THE ROLE
Supervise and coordinate the daily operations of the front desk, ensuring efficient and courteous guest service.Lead, train, and motivate the front desk team to deliver exceptional service and maintain high standards.Handle guest check-ins and check-outs, ensuring accuracy and efficiency.Address guest inquiries, requests, and complaints promptly and professionally.Manage reservations and ensure accurate room assignments.Monitor and maintain front desk standards and procedures, ensuring adherence to hotel policies.Assist in managing front desk budgets and controlling costs.Generate and analyze front desk reports, identifying areas for improvement.Ensure the front desk area is clean, organized, and presentable at all times.Handle cash and credit transactions accurately and securely.CANDIDATE REQUIREMENTS
Proven experience as a Front Desk Agent or Supervisor in a 5-star hotel environment.Excellent communication, interpersonal, and leadership skills.Strong organizational and problem-solving abilities.Proficiency in hotel management software (PMS) and Microsoft Office Suite.Ability to work under pressure and handle multiple tasks simultaneously.Fluency in English is essential;
additional languages are a plus.Strong knowledge of hotel operations and customer service principles.Previous Pre-Opening experience is a plus.Exceptional customer service orientation.Strong leadership and team management skills.Ability to remain calm and composed in stressful situations.Attention to detail and a commitment to quality.Proactive and solution-oriented approach.Technical Skills and Knowledge
Expert knowledge of front desk operations and procedures.Proficiency in hotel management software (PMS).Strong understanding of reservation and guest service processes.Knowledge of cash handling and financial procedures.Ability to generate and analyze front desk reports.
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