Viking Travel Care was launched in 2023 as a new service area for Viking Assistance Group. We are now planning a service expansion and will establish medical assistance services including our own medical team. Thus we are looking for contact doctors with experience from travel insurance alarm centers to be responsible for assessing and following up medical cases.
Overall job description The contact doctors will get medical cases assigned to them and then use their medical competence and industry experience to assess the medical treatment given by medical facilities to travelers. They shall provide advice and instructions to treatment facilities to ensure high quality medical necessity and urgency of the treatment. They will also make decisions about medical evacuations and medical transport.
Responsibilities
Contact with treating hospitals and doctors all over the world
Contact with patients and relatives
Evaluation of medical information writing medical assessments and transport orders
Follow up assigned cases according to SLAs and SOPs and ensuring high quality and customer satisfaction
Support the Operations staff in questions regarding cases
Take a proactive approach and contribute to ensure efficient progress in cases
Give feedback regarding complaints
Qualifications
Qualified medical doctor specialized in anesthesiology orthopedics surgery aviation medicine internal medicine cardiology or general medicine is preferred but other specialization can also be relevant.
Broad experience in travel assistance medical cases i.e. travel insurance; emergency cases surgical procedures travel medicine aviation medicine.
Clinically active within the last 5 years.
Fluent in Norwegian Finnish Danish or Swedish and proficiency in written and spoken English. Additional languages e.g. Spanish Greek Turkish Italian or other is a plus.
Empathic and service minded
A team player with excellent communication and collaboration skills
Proactive and structured with high quality focus
Workplace
Remote / home office
One of our locations in Spain (Torrevieja or Fuengirola)
Employment type
Consultant with monthly invoicing to Viking Travel Care
Part-time with possibility to combine with clinical work.
Start date December 2025 or January 2026
If you have any questions you are welcome to contact Director of Travel Care Gry Monica Hellevik telephone number : or email :
Deadline for applications As soon as possible before 15th of September 2025
Key Skills
Anti Money Laundering
Highway Design
Advocacy
Front Office Management
FMCG
Arabic
Employment Type Full Time
Experience years
Vacancy 1
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