This role conducts structured web research and outbound emails and phone calls to senior living communities in the USA to obtain current pricing, concessions, availability/occupancy, unit sizes, and supporting collateral (rate sheets, brochures, emailed follow-ups). The shopper then enters and updates this intelligence in the SeniorComps database to keep comp sets accurate, timely, and defensible.
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What you'll do
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Complete high-quality \"shops\" of senior living communities by:
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Calling communities using company-provided Google Voice numbers and approved scripts
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Performing web research to validate and supplement findings
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Following up by email when needed to obtain written confirmation and collateral (e.g., rate sheets, pricing PDFs, marketing materials)
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Collect information from senior living communities:
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Current apartment rates by type
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Additional charges on top of the base rents
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Concessions and specials (move-in incentives, reduced fees, free months, etc.)
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Availability and inventory by unit type (number of total units at the property, number of available units)
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Unit sizes
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Enter, update, and maintain records in the SeniorComps database with:
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Accurate data entry, standardized terminology, and clear notes
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Dated updates and source documentation (phone + web + email, when available)
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Flags for discrepancies or unclear info
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Adapt your outreach posture based on the situation:
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Typically present as a prospective resident/family member
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Sometimes identify openly as market research when appropriate or requested
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Meet productivity and quality expectations, including a quota of 6 completed shops per day, with quarterly bonus eligibility for performance over quota.
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How success is measured
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Volume: Completed shops per day, consistency over time, and performance above quota.
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Data quality: Completeness and accuracy of rates, unit details, and fee structures; clarity of notes.
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Supportability: Ability to obtain and attach/retain supporting documentation (rate sheets, emailed confirmations, brochures, floor plans).
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Qualifications
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Fluent English with strong writing ability (database notes and emails must be clean, professional, and error-free).
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Comfortable making frequent outbound calls and asking structured follow-up questions.
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Detail-oriented and reliable with structured data entry.
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Able to work full time on an Eastern Time schedule.
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Strong web research skills and comfort reconciling conflicting information across sources.
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Preferred qualifications
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Prior experience in any similar roles involving research, outbound calling, or data/CRM systems
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Christmas Bonus : 30 days, to be paid in December.
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Major Medical Expense Insurance : Coverage up to $20,000,000.00 MXN.
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Minor Medical Insurance : VRIM membership with special discounts on doctor's appointments and accident reimbursements.
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Dental Insurance : Always smile with confidence!
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Life Insurance
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Vacation Days : 12 vacation days.
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+ Floating Holidays : 3
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Cell Phone Reimbursement & Transportation Subsidy.
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Hybrid Scheme : Enjoy the best of both worlds, remote and in-office work.
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Multicultural Exposure : Work with operations within Mexico and the United States.
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MezTal Internal Events : Strike a healthy balance between your professional and personal goals.
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Exclusive Discounts : Benefits with different companies for being part of MezTal.
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Academic Agreements : Access to national universities and language schools.
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Career Growth : We will search for the best conditions for progressing in your career.