We are looking for an ambitious, bright, and results-oriented Customer Success Manager for an important technological multinational company located in Madrid.
As a Customer Success Manager, you will be expected to maximize value realization and return on investment in complex, multi-regional strategic enterprise accounts by building strong long-term partnerships with a focus on product adoption.
What you'll Do
1. Lead customer engagement activities to ensure customer satisfaction throughout their Adobe journey.
2. Understand and assess customer challenges, objections, requirements, level of adoption, and corporate structure, translating this into specific Adobe solutions that can help the customer pursue their goals.
3. Evangelize Adobe products and technology to excite and encourage customers to push the boundaries of creativity.
4. Conduct customer workshops and workflow assessments, demonstrating our solutions and the business benefits they bring.
5. Develop and maintain a trusted advisor relationship with customer executive sponsors, aligning activities with the customer's business strategy to realize the full potential of their Adobe Solution.
6. Establish and lead all aspects of adoption and usage of standard methodologies to continually drive incremental value and ROI.
7. Drive regular governance with customers to report on critical metrics, raise awareness of Adobe news/events, and share results with cross-functional partners.
What you need to succeed
* Bachelor’s or Master’s degree
* Strong communication skills in Spanish and English
* Experience in post-sales account management or a passion for customer success
* Good understanding of design workflows and digital trends
* Ability to establish relationships at end-user and senior decision-maker levels within enterprise organizations
* Adaptable with a customer-centric approach
* Self-managed, reliable, adaptable, and able to prioritize
* Desire to invest in personal and professional development, taking ownership of acquiring additional skills beyond the role’s requirements
Note: The original text was cut off at the end, but the main responsibilities and requirements are included above.
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