We are looking for a person who will join the International Forecast & Planning Area in our Madrid office! About The Role You will join the Forecast & Planning Area in Madrid reporting to the Head of the team. Your main mission will be: Ensure efficient operational planning aligned with the needs of various international markets, by accurately estimating resource requirements, maintaining schedule quality, and complying with established agreements. Your key responsibilities are: Strategic Workforce Planning : Estimate FTE needs per market and develop coverage plans aligned with demand, in coordination with operational teams and internal procedures. Planning supervision and updates: Coordinate monthly planning updates, ensure real-time schedule quality, and produce follow-up reports for management. Cross-functional support and action tracking: Provide support to operational teams on planning-related matters (tools, regulations, holidays), and prepare documentation for HR and operations meetings, including reporting and action follow-up. ✔️ Your profile Bachelor’s degree in IT, Business School or Engineering School 5 years' experience in a similar position and/or experience in contact centers, operational monitoring, planning manager. Knowledge of planning tools, as well as the organization of working time and regulatory texts is a real plus. Good level in English language (oral and written) Knowledge of the insurance or travel assistance sector is not mandatory but is a plus. What we provide Starting date: ASAP. Work in an international environment. Office based in Madrid Full-time, replacement contract. Competitive salary based on your experience. Ticket restaurant. Hybrid model. Access to Training Platform. Employee and family discounts club Europ Assistance es una empresa consolidada, parte del Grupo Generali, dedicada a cuidar de las personas desde 1963. Ofrecemos asistencia en más de 200 países a través de una amplia red de empresas proveedoras y centros de asistencia. Nuestra misión es acompañar a personas y empresas del estrés a la tranquilidad, en cualquier momento y lugar. La visión de nuestros/as 12.000 empleados/as es ser la empresa de cuidados más fiable del mundo. En España operamos desde 1977, siendo pioneros en asistencia en viaje. Hoy, ofrecemos soluciones en una amplia gama de servicios: seguros de viaje y asistencia médica, asistencia en carretera y movilidad, hogar y estilo de vida, salud, cuidado de personas mayores y servicios personalizados. Como empresa y compañía empleadora responsable, aplicamos el principio de igualdad de oportunidades en todos nuestros procesos de selección, valorando únicamente las competencias personales y profesionales. Fomentamos la diversidad, el desarrollo profesional, el bienestar personal y un entorno de trabajo inclusivo y accesible. You live, we CARE.