Onsite Delivery Manager - Europe (France)
Global (English)
Job Description
We are seeking a highly experienced and proactive Onsite Delivery Manager to lead IT Infrastructure Operations for a large enterprise customer. This role requires fluency in French to effectively engage with customer stakeholders who are not conversant in English. The candidate will manage a complex on‑prem infrastructure supported by an India‑based delivery team and play a key role in the customer’s transformation journey to AWS Cloud over the next four years.
Experience Required: 10–15 Years
Location: EVRY-COURCOURONNES (Francia). Al sur de París.
Languages: Fluent in French (written and verbal), proficient in English
Key Responsibilities
* Act as the primary onsite interface for customer stakeholders across IT and business functions.
* Manage delivery of IT operations services including Network & Storage, Backup (Commvault), OS Patching.
* Lead and coordinate high‑priority incident resolution involving customer IT teams, third‑party IT vendors, and product support teams (e.g., Nutanix, Oracle, Commvault).
* Ensure effective communication in French, bridging gaps between customer stakeholders and the India‑based delivery team.
* Drive SLA adherence and ensure high‑quality service delivery across L1, L2, and L3 support functions.
* Demonstrate ownership and accountability for service outcomes and customer satisfaction.
* Collaborate with offshore teams to ensure alignment with Customer and ITCi processes.
* Support and contribute to the cloud transformation program, with a focus on learning and adapting to AWS‑based operations.
Required Skills & Experience
* 10–15 years of experience in IT Infrastructure Operations.
* Minimum 5 years in an onsite Delivery Manager role for IT operations projects.
* Prior experience delivering services using a global delivery model, Managed services model with distributed teams.
* Experience leading transformation of ITOps; good understanding of leading transformation using AIOps.
* Excellent communication and stakeholder management skills, with proven expertise in engaging, liaising with, and managing a diverse set of executive‑level stakeholders (VP and above).
* Ability to articulate complex technical solutions to both technical and non‑technical audiences.
* Proven experience in IT service delivery within the hospitality industry.
* Proven experience managing services delivered 100% by offshore (India‑based) teams.
* Strong understanding of enterprise IT infrastructure hosted on‑prem.
* Fluent in French (mandatory) and proficient in English.
* Excellent problem‑solving, interpersonal, and influencing skills.
* Highly proactive, with strong sense of ownership and initiative.
* Ability to work effectively with stakeholders and vendors who do not report directly to this role.
* Exposure to AWS Cloud or other cloud platforms; ability and willingness to learn and lead in cloud transformation.
Good to Have Technical Skills
* Zabbix (Monitoring)
* Nutanix, VMware (Virtualization)
* Wintel, Citrix (Server & Desktop Management)
* MS SQL, Oracle DB (Database Administration)
* Storage & Backup technologies including Commvault
Additional Information
* Retribución salarial acorde con la experiencia aportada.
* Plan de carrera: carrera profesional en función de la experiencia y potencial personal dentro de una compañía en continua evolución y con un sólido crecimiento.
* Plan de formación en competencias tecnológicas de acuerdo con las exigencias de los proyectos y clientes.
* Retribución flexible: retribución a la carta pudiendo elegir diferentes productos y modelar tú mismo cómo distribuirlos: seguro de salud, tickets de comida, guardería, tarjeta transporte, etc.
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