INTRODUCTION
At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.
We aim to provide an environment for creative minds from different backgrounds to thrive, bringing a wide range of skills and experiences to everything we do. As a purposeful, values-driven brand, we are committed to being a force for good in the world as well, creating the next generation of sustainable luxury for customers, driving industry change and championing our communities.
JOB PURPOSE
The Client Ambassador builds relationships with Burberry's new and existing clients, focussing on maintaining and growing the portfolio of top clients in one or more key stores.
Reporting to the regional area managers (when applicable), the Client Ambassador will inspire our top clients by conveying passion for the brand, fashion and luxury products.
The Client Ambassador will demonstrate the highest skills in terms of client engagement, service, selling skills and will co-operate with store managers and retail management to deliver growth for the region.
As an expert in clientelling, the Client Ambassador will act as a role model for Client Advisors to improve the overall knowledge of luxury service, styling and client engagement.
RESPONSIBILITIES
SERVICE AND SALES
Exceed individual and stores sales and other commercial KPIs
Through storytelling and passion for the brand, inspire our clients by creating desire and love for Burberry with every interaction
Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling
Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.
Generate most of the sales through appointments and existing client retentions
Eexceed elite customers sales KPIs
Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines
Act as a coach for Client Advisors and Senior Client Advisors on clientelling, styling, developing Elite clients portfolio
Foster team work and a positive work climate
CLIENT ENGAGEMENT
Build meaningful relationships with new Clients
Build relationships with existing high-potential clients to elevate their annual spending to Elite tier
Maintain relationship with existing top client
Support and coach Client Advisors and Senior Client Advisors in building and maintaining an Elite customers portfolio
Support store managers to develop strategies to increase sales through appointments and existing client retention and develop sales from proactive recruitment of top-clients
Under the guidance of Client Engagement Manager, assist with execution of client engagement events, as appropriate
PERSONAL PROFILE
A proven track record in delivering sales and exceeding targets
Excellent interpersonalskills
A proven track record in building relationship with high net worth clients and developing a VIC portfolio
Excellent Clientelling experience
A strong interest in fashion, art and culture
Strong product knowledge and good understanding of store retail operations
Excellent understanding of competitor products
Experience in working as part of a team
Fluent in local language; English language desirable
Other language knowledge is desirable
Demonstrates Confidence, Curiosity, Conviction, and Care
Enjoys being part of a team
Energetic, Pro-active and self-motivated
Detail-oriented and creative with a passion for selling and for building relationships
Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
Results driven and commercial mindset
Flexible, collaborative and adaptable approach to work
MEASURES OF SUCCESS
Individual sales performance and KPI's
Stores sales performance
Sales through appointments and existing customers
Top customers portfolio KPIs
Service targets (Guest Experience, Net promoter score)
New client acquisition (conversion and retention)
FOOTER
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.
Posting Notes: China Mainland || Not Applicable || Beijing || RETAIL OFFLINE || MAINLINE || n/a ||