Omega CRM is a Merkle Dentsu company, leader in development of Customer Experience services, with +20 years of experience in the use of Technology applied to Marketing and providing a unique Customer Relationship with mainly focus on Innovation is looking for a Salesforce Business Analyst. brJob Description brConduct comparative analyses between the current state (As-Is) and the desired or future state (To-Be) of processes, systems, or organizational structures, with the goal of identifying improvement opportunities, inefficiencies, gaps, and transformation needs. brConduct comprehensive current state (As-Is) assessments by engaging with stakeholders to understand existing business processes, workflows, roles, and tools. brDocument current processes in detail, identifying pain points, bottlenecks, inefficiencies, and redundancies. brDesign future state (To-Be) processes that align with business goals, incorporating technological, organizational, and methodological improvements. brCollaborate with stakeholders to validate future-state designs and ensure feasibility and alignment with strategic objectives. brPerform gap analysis by comparing As-Is and To-Be states, identifying required changes across technology, people, processes, and regulatory factors. brDevelop actionable implementation plans or roadmaps to support business transformation initiatives. brCreate clear and accurate process documentation, including diagrams (BPMN, SIPOC, flowcharts, etc.) and supporting materials. brPrepare and deliver analytical reports and presentations for senior management and cross-functional teams. brFacilitate knowledge transfer and support delivery teams by translating business analysis into technical or operational requirements, ensuring successful implementation. brProvide continuous support during the implementation phase to monitor progress, resolve issues, and ensure process improvements are effectively adopted. brRequirements Analysis. brDesign and implement functional solutions in projects. brProvide effort estimations for projects. brWork in coordination with the rest of the Omega team and/or the client to contribute to the fulfillment of project objectives. brAnalyze and improve application performance. brCollaborate with technology providers when required by the project. brContribute to the validation of the solution against functional requirements. brComply with the agreed software quality standards set by Omega's Technical Management. Required Experience brMinimum of 4 years work experience with Salesforce consulting roles. brExperience in pharmaceutical sector. brProven experience conducting As-Is / To-Be analysis of business processes, systems, or organizational structures. brAbility to assess the current state of operations and design optimized future-state models aligned with business objectives. brSkilled in identifying process inefficiencies, operational gaps, and transformation opportunities. brExperience in documenting workflows, creating process maps (e.g., BPMN), and preparing actionable recommendations for improvement. brStrong collaboration skills to engage with stakeholders and cross-functional teams throughout the analysis and implementation phases. brAbility to facilitate knowledge transfer sessions and provide ongoing support to development, implementation, or operations teams during project execution. brExperience with different clouds such as Sales, Service, Marketing Cloud, Community, etc. brExperience with Agile methodology. Skills brOral and written fluent in English. WHAT DO WE OFFER brPermanent contract. brFlexible Schedule. We make it easy. Balance your professional and personal life. brCertifications plan. Improve your skills and get the official certificate from our main partners. brHome Office. You decide and we support you. brFlexible retribution (public transport ticket, Ticket restaurtant,...). brHealth insurance. brOMEGA in action. Our commitment to a better society is not just an intention brProfessional development: Evolve, grow and get where you want to go. About us brOmega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI. brTogether with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact. brWith over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain. brWe operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, e Commerce, Marketing, and Analytics. brClient satisfaction is at our core (rating: 4.9/5), and we've been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia). brAt Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.