* Act as the main link for external and internal contacts* Follow up of job status to make sure that the SLAs are met and escalate when necessary* Carry out regular team meetings* Resolve issues that are escalated to them* Manage the allocation of resources within the team to ensure the continuity of the service* Ensure that the system meets the law and that the latest legal and technical improvements are incorporated* Ensure that the estimation of the work is done accurately and that it is carried out within the stipulated deadlines* Be aware of the objectives of the company, respect and comply with them* Show leadership;
guide and motivate people to implement the strategy and values of STRADA* Guarantee that team members follow policies and guidelines of STRADA* Guide the members of the team in their professional careers* Keep track of the performance, provide information on the same and carry out Performance Assessments with each member of the team taking actions if necessary* Assure the continuity of the team and its staff* Ensure the transfer of knowledge within the team by delegation and demonstration* Participate in the development of innovative and dynamic approaches to help the team in the achievement of the standard performance* Participate in the development of the department and in the process of continuous improvement* Availability to travel* Commitment to the customer and the company* Orientation to continuous improvement* Positive collaboration and anticipation of others’ needs* Leadership and motivation* Encouraging the professional development of team members* Ability to set clear, achievable goals and priorities* Ability to work in a changing environment* Capacity for analysis and problem solving* Assertive communication and clarity in information sharing* Capacity for active listening and empathy* Ability to act professionally in difficult situations and take necessary actions* Ability to work with teams in different locations* Capacity to organize, plan, and supervise workAs pioneers in payroll, human capital and financial management solutions, we blend leading-edge technology with human ingenuity to keep you moving forward. Our team of over 8,000 experts bring decades of deep knowledge and experience to businesses around the globe helping them design and deliver at scale. Supporting over 1,400 customers across 33 countries, we embed ourselves at every stage of your journey, to help you drive your vision to value.
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