Job Description
Join Schneider Electric as a Principal, Digital Global Search Solution Manager. We are the leading digital partner in sustainability and efficiency for businesses, communities, and individuals. Our goal is for all people to be able to make the most of our energy and resources through the integration of processes, software, big data, and energy technologies.
Schneider Digital is the digital department of Schneider Electric, leading the digital transformation in the company by giving support globally to our internal teams and our clients. As a Customer Experience Digital General Search Application Manager, you will hold a crucial role in developing, implementing, and managing a customer-centric global search application for the company.
Responsibilities:
- Develop an in-depth understanding of customer search behaviour, preferences, and pain points.
- Design, implement, and maintain a customer-centric global search architecture that leverages AI and semantic search solutions.
- Ensure the availability and reliability of the digital general search application by monitoring performance, conducting tests, and resolving technical issues.
- Collaborate with technical teams to integrate advanced search algorithms and AI technologies for improved search relevance and accuracy.
- Define and manage projects related to the digital global search application, including requirements gathering, planning, execution, monitoring, and reporting.
- Collaborate with cross-functional teams, including UX/UI designers, data scientists, and developers, to implement AI-driven search enhancements.
- Engage with stakeholders to understand customer needs, gather feedback, and incorporate insights into the search application's evolution.
Requirements:
- Bachelor's degree in a relevant field, such as Computer Science, Information Systems, or Marketing.
- Proven experience in managing digital application projects with a focus on customer experience and search functionalities.
- Strong project management skills, including requirements gathering, planning, execution, and stakeholder management.
- In-depth knowledge of search technologies, including AI-powered search, natural language processing, and semantic search.
- Familiarity with customer experience best practices and methodologies.
- Experience in implementing AI-driven solutions and leveraging semantic search techniques.
What We Offer:
- Flexible schedule and hybrid work plan.
- Opportunity to purchase additional vacation days and exchange holidays for other days.
- Global Family Leave Policy and access to health and wellness platform.
- Professional development opportunities and recognition program.
- Life insurance, Flexible Remuneration Plan, and special discounts at favorite stores.
Schneider Electric is an Equal Opportunity Employer. We provide equal employment and advancement opportunities to all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.
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