A growing travel company in Galicia is seeking a Customer Journey & OTA Lead to enhance the guest experience from pre-booking to post-trip follow-ups. This role requires managing OTA platforms like Booking.com and Hostelworld, improving guest satisfaction through proactive measures, and refining customer service processes. The idóneo candidate will have 2+ years in customer service or travel, strong organizational skills, and be fluent in English and Spanish. The position offers real ownership and impact within a fast-paced environment.
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