TELUS Digital is seeking a Trainer/Quality Analyst to enhance agent performance in an eCommerce account.
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In this role, you will deliver training, conduct audits, and provide insights to improve customer experience.
The ideal candidate will possess excellent training skills, a strong background in quality assurance, and the ability to support agents in their development. xpzdshu
This position requires collaboration with operations leaders and stakeholders to align training with performance goals.
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