Experteer Overview
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In this role you lead the unified International CX function, spanning Customer Success, Value Creation Office, and Clinical Advisory, to deliver a cohesive, value-driven customer experience across regions. You will define scalable governance and an insight-based operating model, steering value realization and sustainable growth. You collaborate with Sales, Product, Operations, and Clinical teams to improve adoption, customer satisfaction, and long-term outcomes. This is a chance to shape global CE strategy and champion data-informed decisions.
Compensaciones / Beneficios
• Lead the unified International CX team (Customer Success, Value Creation Office, Clinical Advisory) to align strategy and execution across the end-to-end lifecycle
• Orchestrate cross-functional priorities and operating models to maximize customer outcomes and growth
• Translate enterprise goals into actionable programs with scalable governance and performance visibility
• Own end-to-end lifecycle from onboarding to renewal and advocacy, driving value realization
• Define enterprise framework for value realization with metrics and governance structures
• Improve visibility into customer health and enable data-driven decisions across regions
• Deliver value-based services ensuring clients achieve and expand value from CE solutions
• Coordinate with Product, Operations, Marketing, Sales, and Value teams for integrated execution
• Promote adoption of tools, playbooks, xpzdshu KPI frameworks, and scalable workflows across countries
• Coach and develop high-performing teams and empower them as trusted advisors
• Oversee collection and dissemination of customer, market, usage, and value insights to inform strategy
• Support product development, commercial strategy, and market prioritization with insights
• Identify upsell/cross-sell opportunities and collaborate with Sales to accelerate pipeline
Responsabilidades
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Requisitos principales
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